Watches and Fine Jewellery Advisor

Overview

Chanel is a globally recognised French maison celebrated for its haute couture, ready-to-wear, accessories, beauty, watches and fine jewellery. Independently owned and guided by an emphasis on craftsmanship, creativity and discreet service, the brand operates a network of flagship boutiques and maintains rigorous standards of client experience and product excellence.

Role & Responsibilities

• Deliver personalised consultations and expert advice on Chanel watches and fine jewellery to high-net-worth clients, guiding selection and purchase decisions.
• Proactively develop and maintain a bespoke client portfolio through appointment setting, targeted outreach, and meticulous clienteling to maximise repeat business and lifetime value.
• Achieve individual and store sales targets and KPIs through consultative selling, cross-selling and effective negotiation.
• Provide detailed product presentations, explain technical features of timepieces and provenance of gemstones, and communicate after-sales care and servicing procedures.
• Coordinate with after-sales service, watchmakers and internal teams to manage repairs, servicing, and bespoke requests while ensuring strict confidentiality and client satisfaction.
• Manage stockroom activities and inventory control for watches and fine jewellery, ensure accurate record-keeping and adherence to loss-prevention procedures.
• Support in-store merchandising, window presentation and store events to enhance product visibility and brand positioning.

Qualifications

• Proven retail experience in luxury watches and/or fine jewellery, preferably within an international maison or high-end jeweller.
• Demonstrated ability to engage and sell to high-net-worth and culturally diverse clients while maintaining discretion and professionalism.
• Professional training or certification in gemology, horology, or related fields is preferred.
• Fluent spoken communication and polished interpersonal presentation; multilingual skills are advantageous but not mandatory.
• Legal right to work in Macao SAR.

Skills

Experience

Minimum three years of direct experience in luxury watch and/or fine jewellery retail, with a demonstrable track record of meeting sales targets and managing high-value client relationships.

Education

High school diploma or equivalent; professional certification in gemology or horology preferred.

Culture

Chanel cultivates a culture of meticulous craftsmanship, creativity and discretion, where product knowledge and exceptional client service are paramount. The workplace emphasises continuous learning, attention to detail and teamwork within an environment that honours the maison's storied aesthetic and standards.