Visitor Host

Overview

Chanel is a privately held French luxury fashion house renowned for haute couture, ready-to-wear, leather goods, fragrance, beauty, watches and fine jewellery. As an employer, the brand emphasises artisanal savoir‑faire, exacting quality standards and creative excellence across its ateliers, boutiques and production sites worldwide.

Role & Responsibilities

• Welcome and register visitors to the site in a manner that reflects Chanel’s standards of discretion and hospitality.
• Conduct informative, brand-aligned guided tours and presentations focused on craftsmanship, product heritage and watchmaking processes as applicable.
• Manage visitor logistics including scheduling, reception area presentation, security checks and coordination with internal teams (PR, security, production).
• Ensure confidentiality and site safety by enforcing access rules, escorting guests where required, and reporting incidents promptly.
• Prepare and maintain visitor areas and supporting materials (brochures, displays, demo objects), ensuring immaculate presentation at all times.
• Handle enquiries professionally, providing tailored information to clients, press and partners and escalating specialist questions to subject-matter experts.
• Record visitor data and feedback accurately and update internal systems or reservation tools as required.
• Support special events or client visits, collaborating with cross‑functional teams to deliver elevated guest experiences.

Qualifications

• Professional poise and proven experience in hospitality, guest relations or retail within a premium or luxury environment.
• Excellent interpersonal and verbal communication skills with the ability to address diverse international audiences.
• Strong organisational capability with meticulous attention to presentation, timeliness and procedural compliance.
• Discretion and respect for confidentiality in a high-profile brand context.
• Flexibility to work occasional evenings or weekend hours to accommodate visitor programmes and events.
• Prior exposure to watchmaking, jewellery, luxury fashion or museum/heritage interpretation is an advantage.

Skills

Experience

Previous experience in a guest-facing role — ideally within luxury retail, hospitality, museum interpretation or a brand visitor centre — is required. Experience with high-profile or VIP visits and familiarity with watchmaking or jewellery contexts is advantageous.

Education

Secondary education; vocational training in hospitality, languages or cultural heritage is a plus.

Culture

Chanel cultivates a workplace rooted in artisanal craftsmanship, creative rigor and understated luxury. Colleagues are expected to uphold exacting quality standards while contributing to a collaborative environment that values discretion, heritage and continuous skill development.