VIP Relations Associate

Overview

Chanel is a leading French luxury house renowned for haute couture, ready-to-wear, leather goods, fine jewelry, watches and beauty. The brand is distinguished by an emphasis on artisanal craftsmanship, timeless design and an uncompromising attention to detail. As an employer, Chanel cultivates a client-centric, performance-driven environment that prizes creativity, professional development and the preservation of its maison heritage across a global retail network.

Role & Responsibilities

• Develop and nurture long-term relationships with high-net-worth and VIP clients through personalised outreach and clienteling strategies.
• Manage client appointment scheduling, private viewings and bespoke in-store experiences in coordination with store management and sales teams.
• Maintain and enrich CRM client profiles with precise notes, preferences, purchase history and follow-up actions to drive repeat business and lifetime value.
• Serve as a primary concierge for VIP requests including special orders, inventory searches, inter-store transfers and coordination with merchandising or ateliers.
• Collaborate with visual merchandising, events and marketing teams to deliver exclusive client events and tailored communications.
• Ensure the highest standards of discretion, presentation and service consistent with Chanel’s brand values.

Qualifications

• Proven ability to cultivate and retain relationships with affluent clientele while demonstrating discretion and diplomacy.
• Exceptional verbal and written communication skills; polished professional presence.
• Strong organisational aptitude with meticulous attention to detail and follow-through.
• Availability to work retail hours, including evenings, weekends and occasional travel for client events.
• Ability to handle confidential information with integrity and judgement.

Skills

Experience

Typically 3+ years of progressively responsible experience in VIP/client relations, luxury retail sales, private client management or a concierge-facing role within a high-end fashion or luxury goods environment.

Education

Bachelor’s degree preferred; equivalent professional experience in luxury retail or client services will be accepted.

Culture

Chanel’s workplace culture fuses legacy craftsmanship with contemporary retail excellence. Employees operate in a highly collaborative, client-focused setting where professional refinement, ongoing training and respect for the maison’s aesthetic codes are central. The environment rewards discretion, initiative and a commitment to exceptional service.