User Support Specialist

Location ParisÎle-de-FranceFrance
Type Contract
Seniority Entry-Level
Posted Mar 10, 2026
Apply Now

Join Chanel in Paris as a User Support Specialist, providing technical assistance across Europe. Enhance your career with a luxury leader.

Overview

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers a dynamic work environment that values creativity and excellence.

Role & Responsibilities

  • Provide first-level support to users across the European region.
  • Assist in resolving technical issues related to the S2P process.
  • Collaborate with IT teams to escalate and resolve complex problems.
  • Maintain accurate records of user interactions and support activities.
  • Ensure timely and effective communication with users.

Qualifications

  • Experience in a technical support or IT help desk role.
  • Strong problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Familiarity with ITIL processes is a plus.

Experience

Experience in a technical support or IT help desk role is required.

Culture

Chanel is celebrated for its commitment to fostering a culture of innovation and creativity. Employees are encouraged to push boundaries and contribute to the brand's legacy of luxury and sophistication.