Timepieces & Fine Jewelry Specialist

Overview

Chanel is an independent French Maison renowned for haute couture, ready-to-wear, accessories, fragrances, watches and fine jewelry. The brand is synonymous with meticulous craftsmanship, timeless design and a client-first approach. As an employer, Chanel is recognized for rigorous product expertise, exacting standards and a culture that values discretion, creativity and stewardship of heritage.

Role & Responsibilities

• Deliver an elevated, personalised client experience for Chanel Timepieces & Fine Jewelry customers, cultivating long-term relationships and repeat business.
• Achieve and exceed individual sales targets through consultative selling, tailored presentations and cross-selling of complementary collections.
• Maintain encyclopedic product knowledge across watch movements, complications, gemology and jewelry craftsmanship to advise clients with authority.
• Manage inventory and high-value stock with strict adherence to internal controls, security procedures and loss-prevention protocols.
• Coordinate after‑sales service, including warranty administration, authentication, repairs and liaison with watchmakers and technical teams.
• Execute in-store merchandising and presentation standards for watch and jewelry displays, ensuring brand aesthetics and client accessibility.
• Plan and support private client events, trunk shows and VIP appointments in collaboration with store management and regional teams.
• Maintain accurate client records and sales reporting in the boutique CRM; provide timely market feedback to commercial and product teams.
• Mentor junior boutique staff on product knowledge, service rituals and compliance with brand policies.

Qualifications

• Proven track record of high-value sales in luxury watches or fine jewelry, with demonstrable ability to develop and retain VIP clients.
• Deep knowledge of horology and gemology; formal certifications (e.g., WOSTEP, GIA) or equivalent vocational training are advantageous.
• Exceptional interpersonal skills, discretion and a client-centric mindset appropriate for handling high net-worth clientele.
• Strong numerical literacy and experience managing inventories, reconciliations and secure handling of valuable merchandise.
• Availability to work retail hours, including evenings and weekends, and to participate in client events outside normal hours.

Skills

Experience

Typically 3–5 years of progressive experience in luxury retail specializing in watches or fine jewelry, with a proven record of achieving sales targets and managing high‑value client relationships.

Education

High school diploma or equivalent required; post‑secondary training in luxury retail, gemology, or horology preferred.

Culture

Chanel cultivates a culture of refinement, discretion and relentless attention to detail. Employees operate within a heritage-driven environment that prizes craftsmanship, personal service and professional development through rigorous product training and mentorship.