Stock Controller

Overview

Chanel is a globally recognised French luxury Maison renowned for haute couture, ready-to-wear, accessories and fragrances. As a privately held leader in fashion and beauty, Chanel operates flagship boutiques and concessions in premier retail destinations worldwide and upholds rigorous standards of craftsmanship, client service and brand stewardship.

Role & Responsibilities

• Maintain accurate inventory through regular cycle counts, full stocktakes and reconciliation of discrepancies.
• Receive, inspect and process incoming deliveries; verify quantities and quality against purchase orders and delivery documentation.
• Manage stockroom organisation, ensuring stock is accessible, secure and catalogued according to Chanel standards.
• Coordinate replenishment with sales teams and visual merchandising to ensure floor availability and rapid response to demand.
• Operate stock management and ERP systems to record movements, adjustments and transfers; produce daily and ad-hoc inventory reports.
• Investigate and resolve stock variances, liaising with loss-prevention and operations teams to implement corrective actions.
• Support seasonal stock transitions, returns processing and inter-store transfers with precise documentation.
• Train and supervise temporary or seasonal staff during peak periods to maintain inventory control procedures and data integrity.

Qualifications

• Proven attention to detail and numerical accuracy in fast-paced retail environments.
• Strong organisational skills with the ability to prioritise multiple tasks and maintain meticulous records.
• Excellent interpersonal skills; able to collaborate with sales, visual merchandising and logistics stakeholders.
• Physically capable of handling stock tasks (lifting, unpacking, extended periods standing).
• Right to work in the UK and flexibility to work retail hours, including weekends and peak seasonal periods.
• Discretion and professionalism appropriate to a luxury retail environment.

Skills

Experience

Typically 2+ years of hands-on stock control or inventory management experience within retail, preferably in luxury fashion or a premium department store setting; experience in high-volume boutique or Harrods-style environments is advantageous.

Education

GCSEs or equivalent; A-levels or vocational qualification in logistics, retail operations or business administration desirable.

Culture

Chanel cultivates a culture of exacting standards, discretion and artisanship; teams operate with close attention to brand heritage while delivering exceptional client service. The workplace emphasizes collaboration across store, merchandising and operations functions and rewards precision, reliability and a polished customer-focused demeanour.