Skincare Therapist

Overview

Chanel is a globally renowned French maison of haute couture, ready-to-wear, and prestige beauty. As an employer, the brand is recognised for its exacting standards, emphasis on artisanal quality and client service, and investment in employee training across its global retail and spa networks.

Role & Responsibilities

• Deliver professional facial and skincare treatments in accordance with Chanel protocols and product regimens, ensuring consistently exceptional guest experiences.
• Conduct in-depth skin consultations and personalised treatment plans that align client needs with Chanel skincare solutions and treatment menus.
• Drive skincare retail sales through expert product recommendations, treatment-to-retail conversion and follow-up client care to build recurring revenue and loyalty.
• Maintain treatment rooms, equipment and stock levels to luxury-brand standards, ensuring impeccable hygiene, sanitation and presentation.
• Use CRM and appointment systems to manage client records, schedule follow-up visits and execute personalised client communications.
• Meet and exceed sales and service KPIs while contributing to visual merchandising and in-store promotional initiatives.
• Participate in ongoing brand and technical training to maintain up-to-date product knowledge and advanced treatment techniques.

Qualifications

• Professional qualification in beauty therapy, esthetics or a related discipline (vocational certificate or diploma).
• Certified training in facial techniques and skin analysis from a recognised institution or professional academy.
• Demonstrable knowledge of advanced facial treatments and skincare ingredients used in prestige beauty.
• Right to work in Hong Kong SAR and ability to work retail hours including evenings and weekends.

Skills

Experience

Several years of hands-on experience delivering facial treatments and retail skincare services within luxury beauty, boutique spa or prestige retail environments, with a track record of achieving sales targets and cultivating loyal clients.

Education

Vocational diploma or certificate in beauty therapy / esthetics or equivalent professional training.

Culture

Chanel cultivates a meticulously professional environment rooted in craftsmanship, discretion and elevated client service. Employees are expected to uphold the maison’s exacting standards while receiving brand-led training and opportunities to specialise within prestige beauty.