Senior Manager, Employee Relations
Chanel seeks a Senior Manager, Employee Relations in Los Angeles to lead investigations, complex case resolution and ER strategy.
Overview
Chanel is a globally renowned luxury fashion house known for its couture, ready-to-wear, accessories and beauty divisions. As an independent, privately held brand, Chanel emphasizes artisanal craftsmanship, creative excellence and a discreet, high-touch approach to client and employee relations. The company offers a multinational workplace where design heritage and commercial rigor intersect.
Role & Responsibilities
- Lead and manage the employee relations function for assigned U.S. business units, including intake, investigation, resolution and documentation of complex employee relations cases.
- Provide pragmatic, risk‑based counsel to HR Business Partners and senior leaders on performance management, disciplinary action, misconduct, workplace conduct, and accommodations.
- Design, implement and maintain ER policies, case management workflows and investigation protocols that ensure legal compliance and consistency across the region.
- Partner closely with Legal, Talent Acquisition and Compensation teams on escalated matters, litigation risk mitigation and cross-functional remediation plans.
- Coaching and training leaders on difficult conversations, progressive discipline, performance improvement plans and employee separation best practices.
- Develop ER metrics and dashboards to track trends, root causes and recommended interventions; present findings and strategic recommendations to senior HR leadership.
- Drive proactive initiatives to reduce employee relations risk, including targeted manager training, culture interventions and change management support for organizational redesigns.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Industrial/Organizational Psychology or related field required; master’s degree preferred.
- SHRM‑SCP, SPHR or equivalent senior HR certification preferred.
- Proven ability to exercise sound judgment and discretion handling highly sensitive, confidential matters.
- Authorization to work in the United States required.
Skills
Experience
Minimum 7 years of progressive HR experience with at least 5 years focused on employee/industrial relations and investigations; demonstrated experience leading complex investigations and advising senior leaders. Prior exposure to a luxury, retail or consumer goods environment is strongly preferred.
Education
Bachelor’s degree in Human Resources, Business Administration or related field required; master’s degree or advanced HR certification preferred.
Culture
Chanel cultivates a refined, high-performance culture that balances creative ambition with rigorous standards and discretion. Employees operate in a collaborative, fast-paced luxury environment where craftsmanship, personal accountability and development are highly valued.