Senior High-End Business Manager
Chanel seeks a Senior High End Business Manager in Shanghai to lead high‑end wholesale strategy and key account growth.
Overview
Chanel is an independent French luxury house renowned worldwide for haute couture, ready‑to‑wear, accessories, beauty and fine jewelry. The brand is known for artisanal craftsmanship, creative leadership and a discreet, high‑standards approach to product and client experience. As an employer, Chanel operates across owned retail, wholesale and beauty channels and values commercial excellence alongside brand stewardship.
Role & Responsibilities
- Define and execute the commercial strategy for Chanel’s high‑end wholesale and specialty accounts in the assigned territory to maximise sales and brand positioning.
- Own full P&L responsibility for the channel segment: forecasting, budgeting, margin management and reporting to regional leadership.
- Manage and grow strategic key accounts and premium retail partners through negotiated assortments, pricing, allocations and promotional plans.
- Coordinate cross‑functional teams (merchandising, marketing, product, logistics and retail operations) to ensure cohesive go‑to‑market execution and adherence to brand standards.
- Develop trade marketing initiatives, seasonal business plans and client‑experience activations to drive sell‑through and long‑term demand.
- Analyse sales performance and market trends to identify opportunities, optimise inventory flow and adjust commercial levers.
- Lead contract negotiations, commercial terms and distributor/partner performance reviews; ensure compliance with Chanel policies and quality standards.
- Coach and influence internal and external stakeholders; represent Chanel with discretion at partner and industry meetings.
Qualifications
- Proven commercial track record in luxury wholesale, high‑end retail or key account management with demonstrable results.
- Strong financial acumen with experience managing P&L, forecasts and budgets.
- Excellent negotiation, stakeholder management and influencing skills at senior levels.
- Strategic thinker with strong analytical skills and the ability to translate data into actionable plans.
- Ability to lead cross‑functional initiatives and to travel as required for client and partner engagements.
Skills
Experience
Typically 5–8 years of progressive experience in luxury retail or wholesale, with at least 3 years in a senior or managerial role responsible for high‑end accounts and commercial results.
Education
Bachelor’s degree in Business, Marketing, Luxury Management or a related discipline; advanced degree (MBA) or equivalent professional experience preferred.
Culture
Chanel’s workplace culture blends a deep respect for heritage and craftsmanship with commercial rigour and creative ambition. Collaboration, discretion and high standards define daily work, while teams are encouraged to innovate in service of exceptional client experiences.