Senior Group Director, East Coast & Central
Chanel is hiring a Senior Group Director, East Coast & Central in Boston, MA to lead regional retail operations and teams across the East & Central US.
Overview
Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance, and beauty. As a global luxury house, Chanel combines artisanal craftsmanship with a rigorous approach to brand stewardship and client experience across owned boutiques and select wholesale partners.
Role & Responsibilities
- Lead and execute Chanel’s commercial and operational strategy for the East Coast & Central United States, ensuring alignment with global objectives.
- Own regional P&L performance, set targets, monitor KPIs and translate financial goals into actionable retail plans.
- Manage and develop a multi-site leadership team (boutique managers and regional staff), driving talent acquisition, succession planning and performance management.
- Elevate client experience and clienteling practices across all points of sale; oversee CRM activation, VIP engagement and event strategy.
- Ensure consistent brand representation through rigorous visual merchandising, standards compliance and store-level execution.
- Collaborate cross-functionally with merchandising, marketing, logistics and wholesale teams to optimize inventory flow, assortments and promotional activity.
- Implement robust forecasting, reporting and analytics to identify growth opportunities and mitigate risk.
- Represent the brand at key retailer and partner meetings; cultivate strategic relationships with wholesale and retail partners where applicable.
- Travel frequently to stores across the region to provide on-site leadership, conduct business reviews and lead store-level initiatives.
Qualifications
- Proven senior leadership experience within luxury fashion or premium lifestyle retail, with responsibility for a multi-unit region.
- Demonstrable track record of P&L ownership and delivering top-line and margin improvements.
- Strong commercial acumen, analytical rigour and ability to translate data into strategy.
- Exceptional people leadership and talent development skills, with experience coaching managers and building high-performance teams.
- Outstanding communication and stakeholder management skills, capable of influencing at all levels.
- Willingness to travel frequently and work non-standard hours as required by regional retail rhythms.
Skills
Experience
Minimum of 10+ years of progressive experience in luxury or premium retail, with several years in a regional or group leadership role and direct P&L accountability for multiple stores or channels.
Education
Bachelor’s degree in business, marketing, or a related field; advanced degree (MBA or equivalent) preferred.
Culture
Chanel fosters a culture of meticulous craftsmanship, creative excellence and uncompromising brand standards. The workplace values discretion, refined client service and collaborative leadership, with a focus on developing talent that can uphold the maison’s heritage while driving modern commercial performance.