Senior Consumer Research Scientist

Location ShanghaiChina
Type Full-Time
Seniority Senior
Posted Jan 21, 2026
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Join Chanel in Shanghai as a Senior Consumer Research Scientist. Leverage your expertise in consumer insights to drive innovation in the luxury beauty sector.

Overview

Chanel, a beacon of luxury and elegance, is renowned for its timeless fashion, exquisite fragrances, and high-end beauty products. As part of the global luxury conglomerate, Chanel offers a dynamic and innovative work environment where creativity and excellence are at the forefront. Employees are encouraged to push boundaries and contribute to the brand's legacy of sophistication and style.

Role & Responsibilities

  • Conduct comprehensive consumer research to support global innovation and product renovation.
  • Design and execute both quantitative and qualitative consumer tests, including moderating focus groups and in-depth interviews.
  • Supervise research fieldwork, analyze data, and develop detailed research reports.
  • Collaborate closely with research agencies from project briefing to completion, ensuring timely and quality delivery.
  • Work with the global RBP team on worldwide projects, incorporating China-specific insights.
  • Maintain and optimize the internal consumer panel for actionable insights through quarterly studies.
  • Build and manage an internal database of consumer tests and establish testing norms.
  • Explore and implement new research methodologies, such as AI and cognitive evaluation, to enhance research capabilities.
  • Monitor local beauty market trends and product competition to generate insights and address knowledge gaps.
  • Initiate evaluations on new market launches and consumer trends to keep Chanel abreast of emerging trends.

Qualifications

  • Bachelor’s degree or higher in psychology, sociology, anthropology, statistics, or related fields.
  • At least 6 years of experience in consumer research, with a minimum of 4 years in cosmetics or FMCG R&D.
  • Proven experience in leading qualitative and quantitative studies.

Skills

Strong project management skills with the ability to manage multiple concurrent projects. Proficiency in statistical software such as SPSS and XL-stat. Excellent data interpretation and insight exploration skills. Advanced skills in Excel and PowerPoint. Fluent in English; proficiency in French is advantageous. Excellent report writing skills. Learning agility with new methods and applications. Strong organizational and interpersonal skills.

Experience

A minimum of 6 years in consumer research, with at least 4 years in cosmetics or FMCG R&D.

Education

Bachelor’s degree or higher in psychology, sociology, anthropology, statistics, or related fields.

Benefits

Chanel offers a comprehensive benefits package, including health and wellness programs, professional development opportunities, and a supportive work environment that fosters creativity and growth.

Culture

Chanel's workplace culture is one of innovation, collaboration, and excellence. Employees are part of a prestigious brand that values creativity, diversity, and the pursuit of excellence. The company fosters an environment where team members are encouraged to contribute their unique perspectives and skills.