Sales Support Intern — Watches & Fine Jewelry

Overview

Chanel is an independent French haute couture and luxury goods house renowned for its craftsmanship across fashion, accessories, beauty, watches and fine jewellery. As a discreet, heritage-focused employer, Chanel combines artisanal savoir‑faire with global retail and service operations, offering career pathways across boutiques, ateliers and corporate functions.

Role & Responsibilities

• Provide day-to-day administrative support to the Geneva Watches & Fine Jewelry sales team, including calendar and appointment management.
• Manage client files and CRM entries, ensuring accuracy of contact information, purchase history and follow-up actions.
• Process sales-related documentation: order entry, invoicing support, consignment and transfer paperwork, and shipping documentation.
• Coordinate logistics with boutiques, workshops and central departments for repairs, servicing and bespoke requests.
• Prepare sales reports, inventory reconciliations and post‑sale documentation for management review.
• Support client events and private viewings: guest lists, invitations, on-site coordination and post-event follow-up.
• Respond to client enquiries with discretion and professionalism, escalating complex requests to senior advisors.

Qualifications

• Currently enrolled in or recently completed a degree in business, luxury brand management, retail, marketing or equivalent.
• Strong verbal and written communication in English; French proficiency is highly advantageous given the Geneva location.
• Impeccable discretion, client service orientation and attention to detail appropriate to high‑end retail.
• Organisational maturity to manage competing priorities and confidential client information.

Skills

Experience

Internship-level role; previous retail, luxury or client-facing internship experience preferred but not required. Any hands-on exposure to sales operations, stock control or CRM usage will be considered an advantage.

Education

Enrolled in or recently graduated from a tertiary programme in business, retail management, marketing, luxury brand management or a related discipline.

Culture

Chanel’s workplace culture foregrounds craftsmanship, discretion and elevated client service. Teams operate with exacting standards and collaborative professionalism, offering exposure to luxury retail operations and mentorship from experienced advisers.