Sales Manager
Chanel in Vienna seeks a Sales Manager to lead boutique sales, clienteling and team performance.
Overview
Chanel is an independent French haute couture and luxury goods house revered for its refinement, craftsmanship and iconic collections spanning ready-to-wear, leather goods, accessories, fragrances and cosmetics. As an employer, the brand is recognized for exacting standards, rigorous client service, and international career pathways within a discreet, highly professional retail organisation.
Role & Responsibilities
- Lead and motivate the boutique sales team to achieve and exceed monthly and annual sales targets, driving conversion and average transaction value.
- Develop and maintain long-term relationships with high-value clients through proactive clienteling, personalised service and bespoke sales initiatives.
- Coach, train and mentor sales advisors on product knowledge, selling techniques and brand protocols; conduct performance reviews and set individual objectives.
- Oversee boutique operations including visual merchandising, inventory control, stock replenishment and loss-prevention measures, ensuring compliance with brand standards.
- Analyse sales KPIs and customer insights to build action plans, prepare regular reports for regional management and adapt local commercial strategies.
- Coordinate and execute client events, private appointments and in-store activations in collaboration with marketing and regional teams.
- Recruit, rostering and manage workforce scheduling to ensure consistent coverage and exceptional client experience.
Qualifications
- Minimum of 3 years' experience in a management role within luxury retail or fashion, with demonstrable success meeting sales targets.
- Proven ability to lead, coach and develop a high-performing sales team in a boutique environment.
- Excellent interpersonal skills with a client-centric approach and discretion when handling high-net-worth clients.
- Strong commercial acumen and experience using sales KPIs to drive performance and decision-making.
- Fluent German and professional working proficiency in English.
Skills
Experience
At least 3 years of management experience in high-end retail, ideally within a luxury fashion or accessories boutique, with a proven track record of achieving sales targets and developing client relationships.
Education
Secondary education completed; tertiary qualification in business, retail management or hospitality preferred but not mandatory.
Culture
The workplace culture emphasizes refinement, discretion and uncompromising attention to detail. Team members operate in a performance-driven yet collaborative environment where client service, product knowledge and professional development are strongly encouraged.