Sales Manager
Chanel — Paris: Sales Manager position to lead boutique operations, drive sales and deliver exceptional client service in Paris.
Overview
Chanel is an independent, privately held luxury fashion house renowned for couture, ready-to-wear, leather goods, accessories, beauty and fragrances. The brand maintains rigorous standards of craftsmanship, discretion and client service across a global retail footprint and invests in talent development and in-store experience consistent with its heritage.
Role & Responsibilities
- Lead and inspire the boutique sales team to achieve and exceed sales targets, KPIs and conversion goals.
- Deliver an exemplary clienteling programme: develop VIP client relationships, oversee appointments and after-sales service.
- Recruit, train and coach staff; conduct performance reviews and implement individualized development plans.
- Manage daily boutique operations including staff scheduling, inventory control, stock replenishment and loss-prevention procedures.
- Ensure flawless visual merchandising and adherence to brand standards for store presentation and product placement.
- Prepare and analyse sales reports, forecasts and market insights; implement action plans to optimise performance.
- Act as primary liaison with regional management to execute commercial initiatives, marketing activations and product launches.
Qualifications
- Proven leadership experience in premium or luxury retail with responsibility for a boutique or store team.
- Demonstrable record of meeting or exceeding sales targets and managing KPIs in a retail environment.
- Excellent interpersonal skills with a service-oriented, client-focused approach appropriate for high-net-worth clientele.
- Strong organisational skills with experience in staff rostering, inventory management and operational compliance.
- Fluent French; proficiency in English is highly desirable (language requirements not specified in source).
Skills
Experience
Minimum three years in luxury or premium retail, including at least one year in a supervisory or managerial capacity responsible for a sales team and boutique performance.
Education
Secondary education required; tertiary qualification in business, retail management or a related field preferred.
Culture
Chanel's workplace culture emphasises craftsmanship, discretion and impeccable client service. The environment rewards entrepreneurial drive, attention to detail and collaborative teamwork while offering structured training and career progression within a heritage luxury house.