Sales Manager

Location DubaiDubaiUAE
Type Full-Time
Seniority Manager
Posted Mar 16, 2026
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Chanel seeks a Sales Manager for Dubai Duty Free in Dubai — lead boutique operations, exceed sales targets and deliver exceptional luxury client service.

Overview

Chanel is an iconic French luxury maison renowned for couture, ready-to-wear, handbags, accessories, fragrances and beauty. The brand operates a global retail network of boutiques and travel-retail concessions and is distinguished by a commitment to craftsmanship, creative leadership and a rigorous standard of client service.

Role & Responsibilities

  • Lead and develop the boutique team at Dubai Duty Free to achieve and exceed sales targets and KPIs.
  • Deliver exceptional luxury client experiences through personalised clienteling, VIP service and post‑sale relationship management.
  • Manage daily retail operations including staff rostering, visual merchandising standards, inventory control and loss‑prevention protocols.
  • Implement Chanel commercial initiatives, brand standards and merchandising directives in the travel‑retail environment.
  • Analyse sales performance and market trends; prepare regular reports and action plans for senior retail management.
  • Liaise with Dubai Duty Free operations and Chanel regional teams to ensure compliance with contractual, regulatory and commercial requirements.

Qualifications

  • Proven leadership capability with a professional presence appropriate to a luxury brand environment.
  • Authorization to work in the UAE (local residency/work permit) and availability to work flexible hours including weekends and public holidays.
  • Strong commercial acumen with the ability to translate KPIs into team activities and sales outcomes.
  • Excellent interpersonal and communication skills; ability to build rapport with high‑value clients and cross‑functional stakeholders.

Skills

Team leadership and coaching Clienteling and VIP client development Visual merchandising and boutique presentation KPI analysis and sales forecasting Inventory control and stock management Loss prevention and compliance Customer relationship management (CRM) POS operations

Experience

Minimum 5 years in luxury retail sales with at least 2 years in a managerial or supervisory capacity; prior experience in travel retail or duty‑free environments is highly desirable.

Education

Bachelor's degree in Business, Retail Management, Marketing or related discipline preferred; equivalent professional retail experience will be considered.

Culture

Chanel fosters a culture of exacting standards, creativity and meticulous attention to detail, with a strong emphasis on client service and artisanal quality. The retail organisation values professional development, mentorship and a collaborative approach to luxury retail execution.