Sales Intern — Reception & Boutique Support

Overview

Chanel is an iconic French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, the brand emphasizes exceptional craftsmanship, meticulous client service and a culture of creativity and refinement. Chanel boutiques combine commercial rigour with high standards of presentation and a strong focus on mentoring talent within a heritage-driven environment.

Role & Responsibilities

• Greet clients, manage boutique reception and coordinate appointment bookings for sales advisors.
• Provide floor support during client interactions: assist with product presentations, fittings and client enquiries.
• Support boutique operations including stock receiving, replenishment, inventory counts and back-office organisation.
• Maintain visual merchandising standards and ensure product presentation aligns with brand guidelines.
• Process sales transactions, exchanges and returns using the point-of-sale system; assist with cash handling and end-of-day reconciliation.
• Update and maintain client records in the CRM; follow up on client requests and after-sales service tasks.
• Assist with event preparation, private appointments and bespoke client services (e.g. gift-wrapping, packaging).
• Perform general administrative duties: telephone and e-mail handling, appointment confirmations and miscellaneous boutique support tasks.

Qualifications

• Currently enrolled in or recently graduated from a degree or vocational programme in fashion, business, hospitality or a related discipline.
• Polished professional presentation and an impeccable client-service orientation.
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• High attention to detail and ability to uphold exacting visual and operational standards.
• Flexible availability including weekends and occasional evenings; reliable and punctual.
• Proficiency in French and English advantageous; Dutch is a plus for the Brussels market.

Skills

Experience

Previous client-facing experience in retail, hospitality or luxury service environments is desirable but not required; prior exposure to boutique operations or sales support is an advantage.

Education

Enrolment in or recent completion of a tertiary programme (bachelor/vocational) in fashion, business, hospitality or a related field.

Culture

Chanel cultivates a refined workplace where attention to detail, heritage craftsmanship and exceptional client service define everyday work. The boutique environment is collaborative and mentorship-focused, offering early-career talent hands-on exposure to luxury retail operations and client relations.