Sales Associate — Parfums & Beauté

Overview

Chanel is an independent, family-owned global maison renowned for haute couture, ready-to-wear, accessories, watches, fine jewellery, fragrances and beauty. As an employer, Chanel emphasizes impeccable craftsmanship, rigorous brand standards and an elevated client experience across its boutiques and selective concessions in premier department stores such as Breuninger.

Role & Responsibilities

• Deliver personalised, high‑touch client service and build long‑term relationships with clientele for Chanel Parfums & Beauté at the Breuninger Stuttgart concession.
• Provide expert advice and in‑store consultations on fragrances, skincare and makeup; perform product demonstrations and application when appropriate.
• Drive sales and conversion by executing clienteling activities, managing appointments, and following up with prospects.
• Maintain visual merchandising and presentation to Chanel standards, including display upkeep, refill protocols and stock rotation.
• Operate point‑of‑sale systems, process transactions accurately and manage daily cash reconciliation where applicable.
• Support brand‑led initiatives: product launches, promotional events and masterclass activations within the store.
• Monitor inventory levels, coordinate with store management for replenishment, and ensure compliance with loss‑prevention procedures.
• Adhere to Chanel’s service protocols, brand image guidelines and internal reporting requirements.

Qualifications

• Proven retail sales experience in luxury cosmetics, beauty or fragrance environments; experience at a department‑store concession is an advantage.
• Strong clienteling capability with a demonstrable track record of meeting or exceeding sales targets.
• Excellent interpersonal and communication skills with a polished, service‑oriented demeanour.
• Flexibility to work retail hours including evenings, weekends and peak promotional periods.
• Professional presentation and a thorough interest in Chanel’s product categories; prior makeup application or scent profiling experience preferred.
• Basic numeracy and cash‑handling competence; familiarity with POS systems.

Skills

Experience

Typically 1–3 years of customer‑facing experience in luxury beauty or cosmetics retail, with proven sales performance and clienteling skills. Experience working within a department‑store environment or concession is advantageous.

Education

No formal university degree required; vocational training in retail, cosmetology or a related field is preferred.

Culture

Chanel cultivates a culture of discreet excellence, precision and creativity, with a strong emphasis on client service and product expertise. The workplace values refinement, professional development and adherence to exacting brand standards across retail and boutique environments.