Sales Assistant (Apprenticeship)

Overview

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, the brand is synonymous with craftsmanship, exacting standards and discreet service; boutiques emphasize professional development, product mastery and a client-centric approach within an exacting luxury environment.

Role & Responsibilities

• Greet and welcome clients, deliver personalised service and support sales to achieve individual and store targets.
• Develop client relationships and maintain accurate client records to support clienteling and follow-up.
• Present and demonstrate product knowledge across ready-to-wear, accessories and leather goods; advise on styling and product care.
• Operate the point-of-sale system, handle transactions, returns and ensure accurate cash and register reconciliation.
• Contribute to visual merchandising and shop-floor upkeep to maintain brand standards, including window dressing and stock presentation.
• Support stock management: receive deliveries, process inventory, and maintain stockroom organisation.
• Assist with boutique events, private appointments and coordinated client experiences.
• Collaborate with boutique team on daily operations, reporting, and learning-progress reviews as part of the alternance programme.

Qualifications

• Eligible for an alternance/apprenticeship contract beginning September 2024 and enrolled in a recognised vocational programme in sales, retail, fashion or luxury management.
• Professional and polished presentation with high standards of discretion and customer etiquette.
• Excellent interpersonal and communication skills in French; basic English skills are an advantage.
• Availability to work retail hours including weekends and some evenings.
• Right to work in France and ability to commute to the Nice boutique.

Skills

Experience

Open to students or recent graduates; previous customer-facing or retail experience is preferred but not mandatory for an alternance position. Demonstrable interest in luxury fashion and client service is expected.

Education

Enrolled in a vocational or university-level programme (e.g., BTS, DUT, Licence professionnelle or equivalent) in sales, commerce, retail, fashion or luxury management.

Culture

Chanel boutiques cultivate a culture of refinement, discretion and continuous learning. Staff are expected to uphold artisanal quality and attentive client service while receiving structured on-the-job coaching within a professional luxury retail setting.