Sales Assistant (Alternance)
Chanel — Alternance Sales Assistant in Cannes. Apprenticeship (work‑study) boutique role starting Sept 2025; client-facing luxury retail position.
Overview
Chanel is an independent French maison renowned for its haute couture, ready-to-wear, accessories, beauty and fragrance lines. As an employer, the brand emphasizes artisanal excellence, discreet luxury and a client-centric retail philosophy, offering development opportunities within an iconic global network of boutiques.
Role & Responsibilities
- Deliver exemplary client reception and personalised service aligned with Chanel’s brand rituals and luxury standards.
- Support the boutique sales team in clienteling activities: appointment management, follow-ups, and maintenance of client records.
- Process sales transactions accurately at point of sale and assist with returns/exchanges according to company procedures.
- Contribute to visual merchandising and upkeep of displays to ensure window and in-store presentation meet brand guidelines.
- Assist with stock management: receiving deliveries, inventory control, replenishment and housekeeping of the sales floor and stockroom.
- Participate in boutique events, product launches and training sessions; act as an ambassador of Chanel’s product knowledge across categories.
- Ensure compliance with loss-prevention, cash handling and operational policies; escalate issues appropriately.
Qualifications
- Enrolled in a recognised alternance (work‑study) programme commencing September 2025 (BTS, Bachelor or equivalent in business, retail, luxury management or fashion).
- Strong interpersonal skills with a natural aptitude for client service and relationship building.
- Professional presentation, discretion and adherence to luxury service standards.
- Availability to work a retail schedule including weekends, evenings and peak seasonal periods.
- Legal right to work in France for the duration of the alternance contract.
Skills
Experience
Entry-level position: candidates with prior retail experience or an internship in luxury goods are preferred but not required. Demonstrated customer-facing experience will be advantageous.
Education
Currently enrolled in an alternance (work‑study) programme—BTS, Bachelor or equivalent in business, retail, luxury management, merchandising or fashion.
Culture
Chanel cultivates a culture of craftsmanship, refinement and uncompromising attention to detail. The retail environment prioritises personalised client service, ongoing professional training and immersion in the maison’s heritage and product expertise.