Sales & Stock Support

Overview

Chanel is a leading independent French luxury house renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. Globally recognised for craftsmanship, heritage and exacting standards, Chanel operates an international network of boutiques and maintains a rigorous focus on client service and brand integrity. As an employer, Chanel seeks professionals who combine discretion, commercial acumen and an appreciation for luxury retail savoir‑faire.

Role & Responsibilities

• Support daily boutique operations by receiving, unpacking and processing incoming merchandise according to Chanel procedures.
• Manage inventory cycles: replenishment, stock transfers, regular stock counts and reconciliation with the POS system.
• Prepare merchandise for the sales floor, maintain back‑of‑house organisation and ensure accurate labelling and tagging.
• Assist Sales Advisors with client appointments, order fulfilment, gift wrapping and special requests when required.
• Coordinate returns, repairs and exchanges in compliance with brand policies and liaise with distribution or logistics teams.
• Maintain visual and presentation standards in stock areas and on the sales floor; assist with merchandising resets as directed.
• Ensure compliance with loss‑prevention and security protocols and safeguard client confidentiality and luxury presentation standards.

Qualifications

• High level of attention to detail and strong organisational skills.
• Customer‑centric attitude with the ability to work collaboratively with sales teams.
• Physical ability to handle shipments and stock (lifting/moving boxes as required).
• Flexible availability, including weekends and evenings, to meet boutique needs and seasonal peaks.
• Discretion, reliability and a professional demeanour suited to a luxury retail environment.
• Legal authorization to work in Canada.

Experience

Entry‑level to 1–2 years of retail or stockroom experience preferred; prior exposure to luxury retail operations or inventory management is an asset.

Education

High school diploma or equivalent; post‑secondary education in retail, fashion, logistics or a related discipline is advantageous.

Culture

Chanel cultivates a culture of refinement, craftsmanship and impeccable client service. The workplace values discretion, teamwork and a strong commitment to brand standards, offering employees an environment where attention to detail and professional presentation are paramount.