Sales Advisor

Overview

Chanel is an independent global luxury house renowned for haute couture, ready-to-wear, leather goods, accessories, and fragrances. The brand is respected for its craft heritage, exacting quality standards and discreet, client-focused retail experience. As an employer, Chanel typically emphasizes professional excellence, product education and long-term client relationships.

Role & Responsibilities

• Deliver exceptional, personalised service to a discerning luxury clientele and develop long-term client relationships through active clienteling.
• Achieve individual and boutique sales targets and contribute to store KPIs through proactive prospecting and tailored consultations.
• Demonstrate authoritative product knowledge across collections and advise clients on styling, fit and product care.
• Operate the point-of-sale system, process transactions accurately and ensure compliance with cash handling and security procedures.
• Maintain visual merchandising standards and boutique presentation to reflect brand identity and seasonal directives.
• Support inventory management: receive, organise and reconcile stock; participate in stocktakes and replenishment.
• Contribute to boutique events, client appointments and after-sales service, ensuring follow-up and client satisfaction.
• Collaborate with the boutique team to uphold Chanel’s service protocols, confidentiality and luxury retail standards.

Qualifications

• Proven experience in luxury retail or high-end boutique sales; demonstrable clienteling and sales track record.
• Excellent interpersonal skills, polished presentation and the ability to engage sophisticated clients with discretion.
• Strong commercial sense with the ability to meet targets and convert high-value enquiries.
• Familiarity with POS systems, cash handling and basic inventory procedures.
• Flexibility for retail hours, including weekends and evenings; availability for the duration of a fixed-term contract (CDD).

Skills

Experience

Typically 1–3 years of direct experience in luxury or premium retail environments, with a proven record of exceeding individual sales targets and managing high-value client relationships.

Education

Secondary education; vocational training or certification in retail, fashion or luxury services preferred but not mandatory.

Culture

Chanel fosters a refined, service-oriented workplace that prioritises artisanal quality, discretion and client loyalty. The brand invests in product education and professional development to maintain the high standards expected in its boutiques.