Sales Advisor

Overview

Chanel is a preeminent French luxury fashion house renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. Privately held and guided by a stewardship model, Chanel places particular emphasis on craftsmanship, heritage and discreet innovation. As an employer, the brand is recognised for rigorous standards, artisan expertise and structured retail development programmes.

Role & Responsibilities

• Deliver exemplary, personalised client service and develop long-term relationships through proactive clienteling and follow-up.
• Achieve and exceed individual and store sales targets while contributing to overall store performance.
• Present and maintain merchandise to Chanel visual standards, executing daily floor sets and seasonal installations.
• Process transactions, manage returns and operate the point-of-sale (POS) system accurately and securely.
• Manage client records and appointments; coordinate private viewings and in-store events as required.
• Support stock management activities including receiving, replenishment and inventory control.
• Uphold brand standards for housekeeping, product presentation and customer experience at all times.
• Collaborate with store leadership on local marketing initiatives and knowledge-sharing to enhance team capability.

Qualifications

• Proven customer-facing experience, preferably within luxury retail or premium service environments.
• Excellent interpersonal skills with a consultative selling approach and strong clienteling ability.
• High standards of personal presentation and familiarity with luxury brand codes and etiquette.
• Numerical literacy and accuracy in handling cash, payments and POS transactions.
• Ability to work retail hours including evenings, weekends and peak seasonal periods.
• Fluency in French; proficiency in English considered an asset given the Montreal market.

Skills

Experience

Previous experience in retail sales or high-end client service, ideally with exposure to luxury brands; demonstrable track record of achieving sales targets and cultivating repeat clientele.

Education

High school diploma or equivalent; vocational training in retail, fashion or customer service is an advantage.

Culture

Chanel cultivates a culture of craftsmanship, discretion and exacting quality standards. The workplace emphasises mentorship, product expertise and a client-first ethos, offering structured retail career paths within a heritage luxury environment.