Sales Advisor

Overview

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. As a privately held luxury house, Chanel operates a global retail network that places craftsmanship, brand heritage and exceptional client service at the centre of its business.

Role & Responsibilities

• Deliver discreet, personalised service to a discerning clientele and cultivate long‑term client relationships (clienteling).
• Achieve individual and boutique sales targets through proactive selling and expert product knowledge.
• Manage the sales transaction from consultation to point-of-sale, including accurate use of POS systems and payment procedures.
• Maintain visual merchandising standards and boutique presentation in line with brand guidelines.
• Support stock management tasks: receiving, tagging, replenishment and inventory controls.
• Contribute to a collaborative team environment and participate in boutique operational duties (opening/closing, housekeeping).
• Adhere to brand compliance, security protocols and confidentiality when handling client information.

Qualifications

• Proven aptitude for high-end retail sales and client service with a polished, professional manner.
• Excellent interpersonal and communication skills, with the ability to engage an international clientele.
• Strong commercial awareness and numeracy to meet sales objectives and manage transactions accurately.
• Flexibility to work boutique hours including evenings, weekends and public holidays on a fixed-term schedule.
• Impeccable personal presentation and respect for luxury brand standards.

Skills

Experience

Minimum of 1 year experience in retail sales; experience within the luxury or premium sector is strongly preferred.

Education

High school diploma or equivalent; vocational training in retail, fashion or luxury goods is a plus.

Culture

Chanel cultivates an environment of refinement, discretion and excellence, where craftsmanship and client relationships are paramount. The maison values professionalism, attention to detail and collaborative teamwork within its boutiques.