Sales Advisor — Luxury Retail

Overview

Chanel is an independent, internationally recognised French luxury Maison renowned for haute couture, ready-to-wear, accessories and beauty. As an employer, the brand emphasises artisanal quality, meticulous client service and a refined retail environment, offering employees intensive product training and a culture focused on discretion, craftsmanship and brand guardianship.

Role & Responsibilities

• Deliver discreet, personalised client service that reinforces Chanel’s luxury positioning and builds long-term client relationships.
• Proactively generate and convert sales through expert product presentation, tailored recommendations and clienteling activities (follow-ups, appointments, and client records).
• Achieve individual and boutique sales targets while contributing to team results and visual merchandising standards.
• Maintain the boutique’s presentation to brand specifications, including window and floor merchandising, housekeeping and stock presentation.
• Operate point-of-sale systems, process transactions accurately and assist with returns, exchanges and after-sales service.
• Support inventory management: receive deliveries, perform stock counts and coordinate with the store manager on replenishment.
• Attend product and service training sessions, briefings and team meetings to sustain product knowledge and service excellence.
• Uphold confidentiality, security procedures and the brand’s codes of conduct at all times.

Qualifications

• Proven retail sales experience, preferably 1–3 years in luxury fashion, beauty or accessories.
• Polished, professional presentation and the ability to represent the Chanel image with discretion.
• Strong interpersonal and communication skills with an aptitude for building long-term client relationships.
• Commercial acumen with the ability to meet sales objectives and manage transactions accurately.
• Flexible availability, including evenings and weekends; ability to work a retail schedule.
• Legal eligibility to work in Canada.

Skills

Experience

1–3 years of frontline retail sales experience, ideally within a luxury or premium fashion/beauty environment, with demonstrable results in client development and sales performance.

Education

High school diploma required; post-secondary studies in fashion, retail, business or a related field considered an asset.

Culture

Chanel’s retail culture is defined by meticulous attention to detail, refined client service and a commitment to craftsmanship. Employees operate within a collaborative, high-expectation environment where continuous learning and discretion are paramount.