Sales Advisor (Contract)

Overview

Chanel is an independent French maison renowned for its couture, ready-to-wear, leather goods, accessories and fragrances. As a globally recognised luxury brand, Chanel operates flagship boutiques and shop-in-shops in prestigious department stores such as Le Bon Marché and maintains a culture of artisanal excellence, discretion and exacting client service.

Role & Responsibilities

• Deliver personalised, high-touch service to clients, building long-term relationships and ensuring exceptional after-sales care.
• Achieve and exceed individual and boutique sales targets through proactive clienteling, appointment management and follow-up.
• Maintain immaculate presentation of merchandise and visual standards consistent with Chanel brand guidelines within the Bon Marché environment.
• Manage daily boutique operations including point-of-sale transactions, stock handling, inventory replenishment and loss-prevention procedures.
• Use CRM tools to record client interactions, preferences and sales activity; coordinate with store and regional teams to optimise client coverage.
• Participate in product and brand training, in-store events and promotional initiatives; contribute to a collaborative team environment.

Qualifications

• Proven aptitude for luxury retail selling; prior experience in a premium fashion or leather goods environment preferred.
• Strong interpersonal and communication skills with a service-oriented demeanour and an aptitude for consultative selling.
• Professional presentation, discretion and ability to represent a high-end luxury maison with integrity.
• Flexibility to work retail hours including evenings, weekends and seasonal peak periods.
• Familiarity with inventory control, POS procedures and basic cash handling protocols.

Skills

Experience

Previous retail experience in luxury or premium fashion retail is preferred; typically 1–3 years demonstrating consistent sales performance and client relationship management.

Education

Secondary education (Baccalauréat) or equivalent; retail or sales vocational training is an advantage.

Culture

Chanel’s workplace emphasises craftsmanship, impeccable presentation and personalised client service. The brand fosters a disciplined, collaborative environment that values discretion, professional development and adherence to exacting aesthetic and service standards.