Sales Administration Specialist

Overview

Chanel is a privately held, global luxury maison renowned for haute couture, ready-to-wear, accessories and beauty. As an employer, the brand is characterised by a commitment to artisanal quality, creative leadership and discreet professionalism, offering roles that bridge heritage craftsmanship with sophisticated commercial operations across international markets.

Role & Responsibilities

• Manage end-to-end sales administration activities including order entry, order verification, amendments and confirmations for wholesale and retail channels.
• Coordinate invoicing, credit notes and billing reconciliation in partnership with finance to ensure timely and accurate billing cycles.
• Serve as a central liaison between sales teams, retail boutiques, logistics and warehouse to resolve order exceptions, delivery issues and stock enquiries.
• Maintain and update CRM and ERP systems with customer, order and shipment data to guarantee data integrity and auditability.
• Produce and distribute regular operational reports (order status, backorders, invoicing) to commercial stakeholders and support month-end close tasks.
• Respond to customer and internal queries with professionalism, escalating complex issues to management and cross-functional teams as required.
• Support ad-hoc commercial projects and process-improvement initiatives to streamline order-to-cash workflows during the temporary assignment.

Qualifications

• Proven aptitude for accurate, deadline-driven administrative work with strong numerical literacy.
• Excellent written and verbal communication skills; discretion and professionalism when handling confidential commercial information.
• Organised, methodical approach with the ability to prioritise competing requests and manage multiple stakeholders.
• Flexibility and adaptability to operate effectively in a fast-paced luxury retail environment.
• Fluency in Italian is strongly preferred; professional working proficiency in English is advantageous.

Skills

Experience

Typically 2–4 years in sales administration, order management or commercial operations, preferably within luxury retail, fashion or premium consumer goods; demonstrable experience liaising with finance and logistics teams.

Education

Bachelor's degree in Business, Commerce, Supply Chain or equivalent vocational qualification; comparable professional experience accepted.

Culture

Chanel combines a strong culture of craftsmanship and creativity with rigorous commercial standards. The workplace values discretion, excellence and collaboration, offering exposure to cross-functional teams within a globally recognised luxury environment.