Retail Sales Assistant (Apprenticeship) — Fragrances & Beauty
Chanel seeks a Retail Sales Assistant (Apprenticeship) — Fragrances & Beauty in Neuilly‑sur‑Seine. Work‑study role starting October 2026.
Overview
Chanel is an independent, family‑owned French luxury house renowned for haute couture, ready‑to‑wear, leather goods, watches and beauty. The company maintains a rigorous commitment to craftsmanship, brand heritage and exceptional client experience across global boutiques, and invests in training and career pathways for boutique and beauty professionals.
Role & Responsibilities
- Deliver attentive, brand‑aligned customer service and personalised selling to staff and invited clients in the internal boutique.
- Operate the point‑of‑sale system accurately, manage cash and process transactions in compliance with Chanel procedures.
- Maintain and present merchandise to Chanel visual standards through merchandising, replenishment and window/shop display upkeep.
- Receive, unpack and control stock; support inventory counts, returns and sample management.
- Support back‑office and administrative tasks related to sales reports, client records and appointment coordination.
- Ensure product knowledge for fragrances and cosmetics and communicate benefits and usage with confidence.
- Adhere to brand hygiene, merchandising and health & safety standards; participate in in‑store training and team briefings.
Qualifications
- Eligible for an alternance (work‑study) contract and currently enrolled in a vocational programme in retail, commerce, cosmetics or a related discipline (BTS, Bachelor or equivalent).
- Strong interpersonal skills with a polished, client‑focused demeanour and professional presentation.
- High motivation to learn luxury retail standards and Chanel product knowledge.
- Flexible availability including some weekends and peak retail periods; reliable punctuality.
- Right to work in France for the duration of the apprenticeship.
Skills
Experience
No prior professional experience is strictly required; any previous retail or beauty counter experience will be considered an advantage.
Education
Enrolled in a vocational programme in retail, commerce, cosmetics or a related field (BTS, Bachelor or equivalent) qualifying for alternance.
Culture
Chanel fosters a high‑standard, craftsmanship‑driven workplace where elegance, discretion and excellence in client service are paramount. Boutique teams operate in a collaborative, instructive environment with structured training to develop expertise in luxury beauty retail.