Retail Sales Advisor

Overview

Chanel is an independent French luxury house renowned for its haute couture, ready-to-wear, leather goods, accessories and fragrances. The brand is celebrated for exacting standards of craftsmanship, heritage-driven design and a highly curated client experience; as an employer it emphasizes professional development, product expertise and service excellence across its global boutique network.

Role & Responsibilities

• Deliver exceptional, personalized service to an international clientele and convert consultations into sales.
• Manage point-of-sale transactions including duty-free/tax-free procedures and multi-currency payments with accuracy and discretion.
• Maintain boutique presentation to Chanel visual and merchandising standards, including window displays and in-store product placement.
• Conduct stock reception, inventory checks and replenishment to ensure product availability and loss prevention.
• Build and maintain client dossiers through proactive clienteling and follow-up to cultivate repeat business.
• Collaborate with the boutique team and store management to achieve sales targets and KPIs in a fast-paced airport environment.
• Comply with airport security, duty-free regulations and Chanel operational policies at all times.

Qualifications

• Strong customer-service orientation with polished interpersonal skills and professional presence.
• Capacity to work effectively with an international, transient customer base and to communicate clearly under pressure.
• High level of attention to detail and strict adherence to brand standards and loss-prevention procedures.
• Flexibility to work variable shifts, including weekends and public holidays typical of airport retail operations.

Skills

Experience

Previous retail experience in luxury goods or travel retail (airport/duty-free) is preferred; demonstrated ability to meet sales targets and manage high-volume, international customer flows.

Education

High school diploma or equivalent; vocational training in retail, sales or luxury hospitality is an asset.

Culture

Chanel fosters a culture of refinement, craftsmanship and client-focused service. The workplace emphasizes mentorship, continuous learning and exacting standards of presentation and professionalism, with airport boutiques offering a dynamic environment serving global clientele.