Retail Operations Manager

Overview

Chanel is an independent French luxury house renowned for its haute couture, ready-to-wear, accessories and fragrances. The brand is celebrated for its heritage, exacting standards of craftsmanship and iconic design vocabulary; as an employer it blends artisanal tradition with global retail sophistication.

Role & Responsibilities

• Lead and oversee day-to-day operations of boutiques within the assigned São Paulo territory, ensuring consistent execution of brand standards and client service.
• Drive sales performance and operational KPIs through coaching, goal-setting and regular performance reviews with store leadership.
• Manage P&L oversight for the region, coordinating budgeting, expense control and forecasting with finance and retail leadership.
• Ensure inventory integrity and optimal stock flow by coordinating replenishment, stocktaking and reconciliation processes with supply chain and store teams.
• Implement visual merchandising directives and ensure boutiques present a cohesive, elevated client experience aligned with global guidelines.
• Recruit, develop and retain high-performing store managers and sales teams through structured training, talent reviews and succession planning.
• Ensure compliance with loss-prevention policies, local regulations and corporate procedures, and lead audits and corrective actions as required.
• Collaborate cross-functionally with merchandising, marketing and e‑commerce to align in-store initiatives with product launches and promotional calendars.

Qualifications

• Proven leadership capacity with experience managing multi-unit retail teams and store managers.
• Strong commercial acumen with prior responsibility for sales targets, KPIs and P&L.
• Demonstrated ability to translate global brand standards into consistent local execution within boutique environments.
• Excellent communication and interpersonal skills with a client-centric orientation.
• High level of discretion and professionalism appropriate for a heritage luxury brand.

Skills

Experience

Typically 5+ years of progressive experience in retail operations, including multi-unit leadership and measurable results in sales and operational improvement; prior experience in luxury, premium fashion or premium retail environments strongly preferred.

Education

Bachelor's degree in Business, Retail Management, Hospitality or a related field preferred.

Culture

Chanel combines a deep respect for artisanal craft with a rigorous commitment to excellence and discretion. The workplace values meticulous attention to detail, elevated client service and collaborative cross‑disciplinary partnerships that preserve the brand’s heritage while driving contemporary retail performance.