Retail Operations & Client Development Intern

Overview

Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. The brand is celebrated for artisanal craftsmanship, exacting quality standards and a storied heritage; as an employer it emphasizes discretion, creative excellence and rigorous client service across its global boutiques.

Role & Responsibilities

• Support daily boutique operations including opening/closing procedures, floor readiness and stock replenishment to ensure impeccable presentation.
• Assist the sales team with clienteling activities: manage appointment scheduling, welcome clients, and ensure continuity of service throughout the client journey.
• Maintain and update client records and activity in the CRM; prepare client lists and follow-up communications under the guidance of the Client Development team.
• Process transactions and support the point-of-sale workflow, liaising with back-office teams for invoicing and returns.
• Contribute to merchandising and visual standards, help implement in-store displays, and assist during product launches and client events.
• Prepare succinct reports and briefs for senior boutique managers and Client Development, and support ad hoc projects to grow local client engagement.

Qualifications

• Currently enrolled in a university-level programme in fashion, business, luxury management, marketing or a related discipline.
• Available to begin the internship in August 2026 and to comply with the internship duration required by the academic programme.
• Excellent interpersonal skills with a professional demeanour, cultural sensitivity and a client-first mindset.
• High degree of discretion and confidentiality when handling client information.
• Fluent written and spoken communication; strong organizational skills and meticulous attention to detail.

Skills

Experience

Previous customer-facing experience or prior internships in luxury retail or premium service environments is preferred; demonstrable exposure to boutique operations, merchandising or client relations is advantageous.

Education

Enrolment in a relevant undergraduate or postgraduate programme (fashion, business, marketing, luxury management) is required.

Culture

Chanel fosters a culture of craftsmanship, refinement and exacting standards where attention to detail and client discretion are paramount. The workplace combines heritage savoir-faire with a modern, international retail environment and a strong emphasis on team collaboration and professional development.