Retail Learning and Development Partner

Overview

Chanel is a globally renowned French luxury house celebrated for its haute couture, ready-to-wear, accessories, fragrance and beauty lines. As an independent leader in luxury goods, Chanel combines a heritage of craftsmanship with ongoing creative innovation; the employer reputation emphasizes artisanal excellence, brand stewardship and an elevated client experience across its global retail network.

Role & Responsibilities

• Define and execute the retail learning strategy for Chanel in Singapore, aligning programs with commercial priorities and brand standards.
• Design, develop and deliver high-impact learning interventions including onboarding, product and selling skills, leadership development and merchandising training across stores.
• Manage the end-to-end learning lifecycle: training needs analysis, curriculum design, content development (classroom and digital), rollout and evaluation of effectiveness.
• Partner closely with store leadership and regional HR to identify talent gaps, create development plans and support succession initiatives for frontline and managerial roles.
• Administer and optimise the Learning Management System (LMS), coordinate external vendors and e-learning content providers, and ensure accurate learning records.
• Measure training ROI and KPIs through assessment, reporting and behavioural observation; recommend continuous improvements to elevate sales performance and client experience.
• Act as a culture ambassador, ensuring learning initiatives reinforce Chanel’s brand values, service standards and product knowledge across the retail organisation.

Qualifications

• Bachelor’s degree in Human Resources, Business, Education, or a related discipline (advanced L&D qualification preferred).
• Proven ability to design and deliver adult learning solutions across classroom and digital modalities.
• Strong stakeholder management and influencing skills with retail leadership and cross-functional partners.
• Excellent facilitation, coaching and presentation capabilities adapted to luxury retail audiences.
• Analytical aptitude to track learning metrics and translate insights into business actions.

Skills

Experience

Typically 5+ years of progressive learning and development experience, preferably with 2+ years in retail or luxury retail environments, demonstrating successful delivery of sales and leadership development programs.

Education

Bachelor’s degree in Human Resources, Business, Education, or related field; professional certification in L&D or adult education is advantageous.

Culture

Chanel’s workplace culture blends creative rigor with meticulous craftsmanship and a commitment to exceptional client service. Employees are expected to uphold the house’s heritage while driving contemporary initiatives, collaborating across functions in a high-expectation, performance-oriented environment.