Retail Learning & Development Manager

Overview

Chanel is a globally renowned luxury fashion and accessories house recognized for exceptional craftsmanship, heritage-driven creativity, and exacting standards. As an employer, Chanel blends a rigorous pursuit of excellence with a discreet, atelier-like culture that invests in employee development and international retail savoir‑faire. The brand operates across product categories including couture, ready‑to‑wear, accessories, fragrances and watches & fine jewelry, and sits within a global network of luxury maisons.

Role & Responsibilities

• Define and deploy the retail learning and development strategy for Watches & Fine Jewelry (WFJ) across Southeast Asia & Australasia (SEAA) and Singapore, aligning with global L&D priorities.
• Design, deliver and continuously refine blended learning curricula (onboarding, product, selling skills, leadership, compliance) tailored to WFJ retail teams and market nuances.
• Lead regional train‑the‑trainer programmes, certify local trainers, and provide direct coaching to store managers and talent pools to raise coachability and selling performance.
• Manage the region’s learning calendar, LMS administration, e‑learning content development and third‑party vendor relationships to ensure timely rollout and quality control.
• Set measurable learning KPIs, monitor impact on sales, conversion, clienteling and compliance, and produce regular performance and ROI reports for senior stakeholders.
• Partner with HR business partners, retail operations and merchandising to integrate learning into talent reviews, succession planning and promotional frameworks.
• Drive change management for new product launches, retail initiatives and service standards; ensure rapid upskilling ahead of regional rollouts.

Qualifications

• Bachelor’s degree in Human Resources, Business, Education, Psychology or related discipline; postgraduate degree or recognised L&D certification (e.g., CIPD, ATD) preferred.
• Proven ability to develop and scale retail learning programmes across multiple markets and languages, with strong organisational and stakeholder management skills.
• Demonstrable expertise in instructional design, facilitation and adult learning methodologies, including blended and digital learning formats.
• Experience managing external training vendors and e‑learning development partners; strong commercial acumen and budget oversight.
• High professional standards, discretion, cultural sensitivity and capacity to operate effectively within a luxury, client‑centric environment.

Skills

Experience

Minimum 5 years’ experience in learning & development within retail, ideally in luxury or premium brands; at least 2–3 years in a regional or managerial role. Prior exposure to Watches & Fine Jewelry categories and Southeast Asian markets is strongly preferred.

Education

Bachelor’s degree in Human Resources, Business, Education, Psychology or related field; advanced degree or recognised L&D certification preferred.

Culture

Chanel fosters a refined, craftsmanship‑led workplace where attention to detail, creative excellence and discretion are paramount. The company emphasises long‑term talent development and offers an international, performance‑oriented retail environment that values learning, mentorship and high service standards.