Retail Education Project Assistant — Skincare Services

Overview

Chanel is an independent, privately held luxury house recognized for its heritage in couture, fragrances and beauty. The company maintains a rigorous standard of craftsmanship and aesthetic excellence across fashion and beauty divisions, and invests in training and talent development to preserve its brand values and client experience.

Role & Responsibilities

• Support the Retail Education Project Manager in the design, preparation and rollout of training programmes for skincare services across Chanel boutiques and counters.
• Draft and update training materials, service protocols, presentation decks and job aids tailored to retail teams and trainer use.
• Coordinate logistics: training calendars, session bookings, trainer assignments, sample kits and venue setup for in-store and central trainings.
• Liaise with Parfums & Beauté stakeholders (retail operations, boutique managers, trainers and external partners) to ensure alignment and timely execution.
• Collect and analyse feedback from trainees and trainers, produce post-training reports and track key learning KPIs to inform continuous improvement.
• Assist with pilot programmes and local roll-outs when launching new skincare services or treatment protocols.

Qualifications

• Enrolled in an accredited alternance/apprenticeship or higher-education programme in marketing, luxury management, cosmetology, business or a related discipline.
• Strong organisational skills with demonstrated ability to manage concurrent tasks and tight timelines.
• Excellent verbal and written communication; confident presenter for internal stakeholders and boutique teams.
• Professional demeanour, client-service orientation and discretion appropriate to a luxury retail environment.

Skills

Experience

Prior internship or practical experience in retail, cosmetics, beauty services or a training environment is preferred; experience coordinating trainings, events or in-store activations is an advantage.

Education

Currently enrolled in a Bachelor's or Master's programme appropriate to the role (marketing, luxury management, cosmetics science, business or equivalent) and eligible for an alternance/apprenticeship contract.

Culture

Chanel fosters a culture of artistic rigour and refined client service, pairing creative excellence with meticulous operational standards. The work environment rewards collaborative problem-solving, attention to detail and commitment to preserving the brand’s heritage and high-touch retail experience.