Retail Administrator

Overview

Chanel is an independent global luxury house known for haute couture, ready-to-wear, accessories and beauty. As an employer, Chanel emphasises craftsmanship, exacting standards and discreet client service, operating through a global network of boutiques and regional offices that support brand heritage, creativity and commercial excellence.

Role & Responsibilities

• Provide day-to-day administrative support to retail operations in Hong Kong, ensuring smooth execution of store processes and compliance with brand standards.
• Prepare, consolidate and distribute daily/weekly sales and KPI reports; maintain accurate sales records and support analysis for regional management.
• Manage inventory administration activities including stock movements, transfers, adjustments and reconciliation with POS and central systems.
• Process and follow up on supplier invoices, purchase orders and expense claims liaising with Finance to ensure timely payments and accurate coding.
• Coordinate HR and payroll administration for retail staff where required: maintain personnel files, process onboarding documentation and assist with scheduling.
• Serve as liaison between boutiques and regional headquarters for operational enquiries, system issues and project rollouts.
• Support planning and execution of retail events, private client appointments and merchandising rollouts by preparing logistics and documentation.
• Maintain confidential commercial and client information with discretion and ensure orderly filing of retail documentation and contracts.

Qualifications

• Secondary school diploma; tertiary qualification in Business Administration, Retail Management, Finance or equivalent preferred.
• Minimum 2 years administrative experience in retail, ideally within the luxury sector.
• Proven numerical accuracy and strong attention to detail; ability to reconcile figures and identify discrepancies.
• Excellent organisational and time-management skills with the capacity to prioritise competing tasks in a fast-paced environment.
• Professional discretion handling confidential sales and client information.
• Fluency in English required; Cantonese and Mandarin advantageous.

Skills

Experience

At least 2 years of administrative or operations experience within retail; prior exposure to luxury retail environments and inventory/financial reconciliation is strongly preferred.

Education

Secondary school diploma required; tertiary qualification in Business Administration, Finance or Retail Management preferred.

Culture

Chanel cultivates a culture of refinement, craftsmanship and elevated client service. Employees operate in a high-expectation, fast-moving retail environment where discretion, attention to detail and a commitment to excellence are valued and supported.