Regional Change Lead

Overview

Chanel is an independently owned global luxury house renowned for couture, ready-to-wear, accessories, fragrance and beauty. The brand combines heritage craftsmanship with contemporary creativity and operates an international retail and corporate network. As an employer, Chanel emphasises exacting standards, creative excellence, and high-touch client service across markets.

Role & Responsibilities

• Define and deliver the regional change strategy and adoption plan for the ORION programme across North Asia and Southeast Asia.
• Lead stakeholder engagement with regional and country leadership, retail operations, and functional heads to secure alignment and sponsorship.
• Conduct change impact assessments, readiness diagnostics and stakeholder mapping to prioritise interventions by market.
• Design and oversee communications, training curricula, and adoption activities tailored to local markets while ensuring brand consistency.
• Establish regional governance, track programme KPIs and adoption metrics, and report progress and risks to the programme PMO.
• Coach and coordinate local change champions and market leads to drive sustainable behavioural change and process embedding.
• Identify and mitigate adoption risks, escalate issues, and propose pragmatic solutions to remove barriers to implementation.
• Collaborate closely with IT, HR, Operations and Retail teams to align technical roll-out with people change activities.

Qualifications

• Bachelor’s degree in Business, Organizational Development, HR, Communications or a related discipline.
• Formal change management accreditation (e.g., Prosci) or demonstrable experience applying structured change methodologies.
• Proven ability to influence senior stakeholders and manage cross-functional relationships in matrix environments.
• Strong capability in designing learning, communications and adoption programmes for large-scale system or process transformations.
• Cultural agility and experience working across multiple Asia-Pacific markets; French language not required.

Skills

Experience

At least seven years of progressive experience in organisational change, transformation or programme roles, with a minimum of three years leading regional initiatives across Asia-Pacific; prior exposure to retail, luxury goods or consumer-facing operations is strongly preferred.

Education

Bachelor’s degree or equivalent; postgraduate qualification or change-management certification is advantageous.

Culture

Chanel fosters a culture of artisanal quality, discretion and creative rigor, balancing deep respect for heritage with a drive for modernisation. The workplace values attention to detail, commercial sensibility and collaborative leadership across diverse international teams.