Ready-to-Wear Fashion Advisor

Location LondonEnglandUK
Type Other
Seniority Mid-Level
Posted Mar 16, 2026
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Chanel is hiring a Ready-to-Wear Fashion Advisor at Harrods in London. Deliver personalised luxury client service and drive sales for Chanel's ready-to-wear line.

Overview

Chanel is an independent, family-owned French maison renowned for its couture, ready-to-wear and accessories. The house maintains a global retail network and a culture that privileges artisanal craftsmanship, timeless design and an uncompromising approach to client service. As an employer, Chanel emphasises professional development, elevated retail standards and the preservation of its heritage aesthetic.

Role & Responsibilities

  • Deliver exemplary, personalised client service to Harrods clients, cultivating long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through proactive clientelling, appointments and follow-up.
  • Provide authoritative product knowledge across ready-to-wear collections, fabrics and fit to advise clients accurately.
  • Manage client appointments, VIP requests and private showings with discretion and professionalism.
  • Maintain visual merchandising and boutique presentation to Chanel standards within the Harrods concessions.
  • Process transactions, returns and repairs in accordance with brand procedures and ensure accurate record-keeping.
  • Coordinate with store management and cross-functional teams (stock, logistics, client services) to optimise availability and client experience.
  • Support trunk shows, in-store events and seasonal campaigns, contributing to local marketing initiatives.

Qualifications

  • Proven ability to deliver high-touch service and build relationships with discerning, high-net-worth clients.
  • Strong interpersonal and communication skills with a polished, diplomatic manner.
  • Demonstrable sales acumen with the ability to close and upsell tactfully.
  • Reliable discretion and professionalism when handling confidential client information.
  • Flexibility to work retail hours, including evenings, weekends and peak sale periods.

Skills

Clientelling Visual merchandising Appointment management Sales negotiation and closing Stock intake and basic inventory management Cash handling and POS procedures Exceptional product knowledge (ready-to-wear)

Experience

Typically 2+ years of experience in luxury retail or premium ready-to-wear sales with a proven record of meeting targets and managing VIP clients.

Education

Secondary education required; further study in fashion, retail or business is advantageous.

Culture

Chanel cultivates a refined, craftsmanship-led workplace where attention to detail and impeccable client service are paramount. The retail environment blends heritage savoir-faire with a contemporary, performance-driven approach, offering opportunities for skill development within a globally recognised luxury brand.