Quality Control & After‑Sales Service Coordinator

Location SingaporeSingapore
Type Other
Seniority Mid-Level
Posted Mar 16, 2026
Apply Now

Chanel Singapore seeks a Quality Control & After‑Sales Service Coordinator — coordinate repairs, warranty claims and quality inspections for the local market.

Overview

Chanel is a globally renowned luxury house celebrated for couture, ready‑to‑wear, accessories and beauty. As an employer, Chanel emphasizes artisanal craftsmanship, discretion, and exacting quality standards across its retail, atelier and manufacturing operations. The brand operates within an international, heritage‑driven network that values creative excellence, product integrity and long‑term talent development.

Role & Responsibilities

  • Coordinate day‑to‑day after‑sales service operations for the Singapore market, ensuring timely processing of warranty claims and repairs in accordance with Chanel standards.
  • Perform or supervise quality inspections and adjudication of returned goods, documenting findings and determining appropriate corrective actions.
  • Liaise with boutiques, regional after‑sales teams, external ateliers and suppliers to schedule repairs, manage turnaround times and track status updates.
  • Maintain accurate case records, service logs and KPI dashboards; produce regular reports on repair volumes, root causes and service performance.
  • Drive root‑cause investigations for recurrent quality issues and collaborate with product, production and sourcing teams to implement preventive measures.
  • Handle customer escalations when required, providing clear, courteous communication and ensuring brand‑consistent service recovery.
  • Ensure compliance with brand quality protocols, internal SOPs and any applicable regulatory requirements for product servicing.
  • Support training for boutique staff on after‑sales procedures, product care instructions and correct handling of returns.

Qualifications

  • Minimum bachelor’s degree in engineering, textile technology, business administration or a related discipline, or equivalent professional experience.
  • Proven experience in after‑sales, quality control or service operations within luxury goods, fashion, leather goods, watches or jewellery.
  • Strong attention to detail with demonstrated ability to assess product defects and make objective disposition decisions.
  • Excellent interpersonal and stakeholder management skills; able to liaise confidently with boutiques, workshops and external suppliers.
  • Organized, process‑oriented mindset with the ability to manage multiple cases and priorities concurrently.
  • Fluency in English; additional regional languages are an advantage.

Skills

Quality inspection and product adjudication Warranty and repair case management Root cause analysis and corrective action planning Microsoft Excel and Microsoft Office suite ERP systems (e.g., SAP) and CRM platforms (experience preferred) KPI reporting and dashboard maintenance Strong verbal and written communication

Experience

Typically 3+ years of progressive experience in after‑sales service, quality control or service operations within the luxury retail or manufacturing sector, with direct exposure to repair workflows and supplier coordination.

Education

Bachelor’s degree in engineering, textile technology, business administration or related field — or equivalent professional experience.

Culture

Chanel fosters a culture of meticulous craftsmanship, understated elegance and absolute product integrity. Teams operate within a heritage‑rich, international environment that prizes discretion, professional refinement and mentorship, with a strong focus on upholding the Maison’s exacting quality standards.