QC and Jewelry After-Sales Supervisor

Location TaipeiTaipeiTaiwan
Type Other
Seniority Supervisor
Posted Mar 16, 2026
Apply Now

Chanel — Taipei: QC and Jewelry After‑Sales Supervisor (Jewellery) role overseeing quality control, repairs and client service for fine jewellery.

Overview

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, accessories, fine jewelry and watches. As an independent luxury house, Chanel places exacting emphasis on craftsmanship, heritage and discretion. The organisation maintains international retail and service operations that combine artisanal savoir‑faire with rigorous quality standards.

Role & Responsibilities

  • Lead day-to-day quality control and after‑sales operations for the jewellery line, ensuring all work meets Chanel’s technical and aesthetic standards.
  • Supervise, coach and schedule a small specialist team handling inspections, repairs, polishing and client returns.
  • Manage repair workflows and vendor/workshop relationships, including authorization, tracking, cost control and quality audits.
  • Diagnose complex jewellery faults, define corrective actions and oversee technical escalations with in‑house or external ateliers.
  • Own client communications for after‑sales cases: status updates, estimates, warranty handling and dispute resolution while preserving brand experience.
  • Maintain accurate service records, stock of spare parts/components and generate periodic operational and quality reports for local management and HQ.
  • Implement and uphold standard operating procedures, health & safety rules and brand security protocols for handling high‑value items.

Qualifications

  • Vocational diploma or degree in gemmology, jewellery technology, horology, materials science or related field; professional certifications (e.g., GIA) preferred.
  • Demonstrable supervisory experience within jewellery after‑sales, workshop management or quality control in a luxury environment.
  • Strong technical knowledge of jewellery construction, gemstones, precious metals and common repair techniques.
  • Proven ability to manage external suppliers and ateliers, including negotiation and quality assurance.
  • Excellent client service orientation, discretion handling high‑value items and sound judgement in warranty/claims decisions.

Skills

Quality inspection and defect diagnosis for jewellery Jewellery repair and finishing techniques Vendor and workshop coordination Customer complaint resolution and client communications Inventory control and parts management Operational reporting and KPI tracking

Experience

Minimum three years of hands‑on experience in jewellery after‑sales, workshop operations or quality control, with at least some experience in a supervisory or team‑lead capacity within the luxury or premium retail sector.

Education

Vocational diploma or degree in gemmology, jewellery technology, horology or a related discipline; GIA or equivalent certification preferred.

Culture

Chanel’s workplace blends rigorous craftsmanship with a culture of discretion, excellence and attention to detail. Teams operate within a high‑standards, client‑centric environment where technical mastery and refined service are highly valued.