Product Owner, Advisor — Customer Engagement

Overview

Chanel is an independent, globally renowned French luxury house headquartered in Paris, celebrated for its couture, leather goods and accessories, and beauty lines. As an employer, the brand is recognised for rigorous craftsmanship, a discreet corporate culture, and cross‑disciplinary collaboration between creative, commercial and digital teams.

Role & Responsibilities

• Define and shepherd the product roadmap for customer engagement initiatives across retail and digital touchpoints, balancing strategic priorities and operational constraints.
• Translate business and commercial objectives into a prioritized backlog; write clear user stories and acceptance criteria.
• Coordinate cross‑functional delivery with IT, CRM, marketing, retail operations and UX teams to launch features and campaigns on time and to quality standards.
• Act as primary liaison between HQ teams and in‑market store advisors to gather frontline feedback and ensure solutions support luxury service standards.
• Establish and monitor KPIs for engagement, retention and conversion; use analytics and qualitative insight to iterate on features.
• Drive stakeholder alignment, present roadmap updates to senior leadership, and manage change adoption within retail and client advisory teams.
• Support training materials and roll‑out plans for new tools and processes affecting client advisors and customer‑facing teams.

Qualifications

• Bachelor’s degree in business, marketing, digital technology, engineering or a related discipline, or equivalent experience.
• Proven experience in product ownership or product management within retail, luxury, or customer‑centric digital environments.
• Strong competency in Agile delivery practices; experience working with Scrum teams and backlog prioritisation.
• Demonstrable ability to work with commercial and retail stakeholders and to translate advisor/customer needs into digital features.
• Excellent communication skills, able to present to senior stakeholders and to influence cross‑functional teams.

Skills

Experience

Typically 4–7 years of progressive experience in product roles or digital programme ownership, with demonstrated exposure to retail or customer engagement projects; experience in luxury retail or high‑touch client environments is strongly preferred.

Education

Bachelor’s degree (or equivalent) in business, marketing, digital technology, engineering or a related field.

Culture

Chanel cultivates a refined, high‑standards workplace where creativity, discretion and craftsmanship are valued. Teams operate collaboratively across creative, digital and commercial disciplines, with a strong emphasis on preserving brand heritage while delivering contemporary client experiences.