Perfume & Beauty Store Manager
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Chanel — Haikou: Perfume & Beauty Store Manager (Duty‑Free). Lead boutique sales, team and operations for Chanel fragrances and cosmetics.
Overview
Chanel is an independently held global luxury House renowned for haute couture, ready‑to‑wear, accessories, fragrances and beauty. The brand is synonymous with meticulous craftsmanship, iconic design codes and an uncompromising dedication to service, operating an international retail network that includes flagship stores and duty‑free concessions.
Role & Responsibilities
- Lead boutique commercial performance for Chanel fragrance and beauty in the Haikou duty‑free location, driving sales, conversion and average transaction value.
- Recruit, coach and develop boutique sales consultants; establish schedules, targets and performance reviews to sustain a high‑performing team.
- Ensure flawless brand presentation and visual merchandising in accordance with global Chanel standards, adapting displays for duty‑free retail conditions.
- Manage inventory, stock replenishment and shrinkage controls; coordinate inbound shipments and stock transfers with operations and the duty‑free operator.
- Implement clienteling strategies and maintain high‑value client records to foster repeat business and long‑term relationships.
- Own daily boutique operations including cash handling, POS/CRM oversight, compliance with duty‑free regulations and loss prevention protocols.
- Monitor KPIs and financial metrics; prepare sales reports and collaborate with regional management on forecasting, promotional planning and assortment decisions.
- Act as primary liaison with airport/duty‑free partners and internal cross‑functional teams (logistics, marketing, training) to ensure operational alignment.
Qualifications
- Proven management experience in luxury retail, ideally within fragrances, cosmetics or duty‑free environments.
- Demonstrable track record of meeting and exceeding sales targets and managing boutique P&L drivers.
- Strong leadership and people development skills with experience in recruitment, training and performance management.
- Excellent knowledge of fragrance and beauty product categories, trends and client profiles.
- Ability to work flexible hours, including weekends and peak travel periods; commitment to high service standards and brand integrity.
- Professional fluency in Mandarin; working knowledge of English is advantageous.
Skills
Experience
Minimum five years of retail experience with at least two years in a supervisory or managerial role within luxury fragrance, cosmetics or duty‑free retail.
Education
Bachelor’s degree or equivalent; hospitality, business or retail management education preferred.
Culture
Chanel cultivates an exacting but creative workplace where attention to craft and client service are paramount. The retail environment emphasizes mentorship, brand training and elevation of customer experiences, offering opportunities for international exposure within a heritage luxury House.