People Experience Partner

Overview

Chanel is a leading global luxury fashion and beauty house renowned for its craftsmanship, timeless design, and strong brand heritage. As part of a multinational luxury ecosystem, the employer prioritizes excellence, discretion and creativity, offering HR professionals the opportunity to work at the intersection of high-touch client culture and complex international operations.

Role & Responsibilities

• Act as the primary HR business partner to assigned Hong Kong-based business units, advising leaders on people strategy, organisational design and workforce planning.
• Drive employee experience initiatives across the employee lifecycle, including onboarding, engagement, recognition and internal mobility programmes.
• Partner with talent management to implement performance management, succession planning and development interventions tailored to retail and corporate populations.
• Provide operational HR support: case management for employee relations, disciplinary processes, absence and return-to-work, and local statutory compliance.
• Translate global HR programmes into locally relevant actions and ensure consistent delivery across sites in the market.
• Use people data and HR analytics to identify trends, propose solutions and measure the impact of interventions.
• Coach and build capability in line managers to improve leadership effectiveness, team performance and employee retention.
• Lead or participate in cross-functional projects (change initiatives, cultural programmes, EVP activation) and liaise with regional HR partners.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration or related discipline; postgraduate qualification in HR or organisational development preferred.
• Minimum 5 years of progressive HR experience, with proven HR business partnering exposure — ideally within luxury retail, fashion, beauty or other client‑facing multinational environments.
• Demonstrated experience in employee relations, performance management and talent programmes.
• Strong stakeholder management and influencing skills with senior leaders and cross‑functional teams.
• Sound knowledge of Hong Kong employment legislation and practical HR compliance.
• Excellent written and verbal communication skills; proficiency in English is required, Cantonese or Mandarin advantageous.

Skills

Experience

At least 5 years of progressive HR experience with demonstrated success as an HR business partner in a multinational or luxury retail/consumer environment, including hands-on employee relations and talent programmes.

Education

Bachelor’s degree in Human Resources, Business Administration or related field; postgraduate HR qualification or CIPD equivalent preferred.

Culture

The workplace culture emphasizes craftsmanship, discretion and refinement consistent with a global luxury brand. Employees are expected to combine commercial acumen with a high level of service orientation; cross-border collaboration and adherence to brand standards are central to daily work.