Operations Manager

Overview

Chanel is an independent, iconic French maison renowned for haute couture, ready-to-wear, leather goods, fragrance and beauty. As a global luxury house, it combines heritage craftsmanship with contemporary creativity across a selective retail network and maintains exacting standards for product, service and presentation.

Role & Responsibilities

• Direct and optimise all day-to-day boutique operations at the Maiden Lane store to ensure seamless customer service and adherence to brand standards.
• Manage inventory lifecycle including receiving, stock accuracy, replenishment, transfers and cycle counts to safeguard merchandise integrity.
• Develop and maintain operational processes: staff scheduling, cash handling, visual merchandising compliance, and operational reporting.
• Lead loss-prevention and compliance programmes, ensuring adherence to security protocols, audit readiness and regulatory requirements.
• Partner with sales leadership to align operational activity with commercial goals, staffing needs and clientelling initiatives.
• Coach and mentor operations staff, delivering training on procedures, POS systems, and service etiquette to elevate team performance.
• Coordinate with logistics, supply chain and regional support teams to resolve stock, shipment and store infrastructure issues.

Qualifications

• Proven leadership in a boutique or flagship retail environment with a focus on operations management.
• Demonstrable experience in inventory control, cash management and loss-prevention practices.
• Strong organisational and process-driven mindset with the ability to implement and sustain operational standards.
• Excellent interpersonal skills with experience coaching teams and working cross-functionally.
• High level of discretion, professionalism and alignment with luxury brand service expectations.

Skills

Experience

Minimum 3+ years of progressive retail operations experience, preferably within luxury fashion, beauty or accessories; prior responsibility for boutique or flagship operations is strongly preferred.

Education

Bachelor's degree in business, retail management, hospitality or related field preferred; equivalent professional experience accepted.

Culture

Chanel cultivates a culture of exceptional craftsmanship, refinement and discretion, where attention to detail and client experience are paramount. The workplace emphasises collaboration between creative, commercial and retail teams and expects high professional standards consistent with a luxury maison.