Operations Manager
Chanel seeks an Operations Manager in Palo Alto to lead boutique operations, inventory control and staff performance for the luxury Maison.
Overview
Chanel is an independently owned Maison renowned for haute couture, ready-to-wear, accessories and beauty. The brand operates a global network of boutiques and departments that combine artisanal craftsmanship with commercial rigor, offering employees exposure to rigorous brand standards, luxury retail operations and opportunities across fashion and beauty divisions.
Role & Responsibilities
- Lead and optimise day‑to‑day boutique operations to ensure seamless client service and adherence to Chanel brand standards.
- Manage staffing, scheduling and workforce planning to align labour with sales forecasts and peak client activity.
- Own inventory control processes including replenishment, stock accuracy, receiving, transfers and shrinkage prevention.
- Drive store KPIs (sales, conversion, average transaction value, stock turn) through analysis, action plans and coaching.
- Implement visual merchandising and product presentation directives in partnership with merchandising teams.
- Coordinate with regional support functions (merchandising, logistics, loss prevention, HR) to resolve operational issues.
- Oversee cash handling, POS integrity and compliance with internal controls and local regulatory requirements.
- Train, mentor and develop boutique staff on operational procedures, systems and client experience expectations.
Qualifications
- Proven leadership capability with the ability to coach and motivate a luxury retail team.
- Strong analytical orientation with experience translating sales and inventory data into operational initiatives.
- Deep understanding of luxury customer service standards and boutique presentation.
- Excellent communication and stakeholder management skills across store and corporate teams.
- High degree of organisational discipline and experience implementing SOPs and loss prevention measures.
- Flexibility to work retail hours including evenings, weekends and holidays as required.
Skills
Experience
Typically 5+ years in retail operations with progressive responsibility; prior experience in luxury or premium fashion retail and demonstrable success managing boutique teams and operational metrics is preferred.
Education
Bachelor's degree in Business, Retail Management, Operations, or related field preferred; equivalent professional experience will be considered.
Culture
Chanel cultivates a culture of excellence rooted in craftsmanship, discretion and attention to detail. Employees are expected to uphold high standards of client service while collaborating across creative and commercial teams in a structured, heritage‑driven environment.