Operations Manager, Facilities & Support Services

Overview

Chanel is a leading independent luxury fashion and beauty house renowned for haute couture, ready-to-wear, accessories and fragrances. As a global employer, the brand maintains exacting standards of craftsmanship, creative excellence and discreet service across ateliers, boutiques and corporate operations, offering a disciplined yet collaborative environment for professionals in retail, operations and technical disciplines.

Role & Responsibilities

• Lead day-to-day facilities management across the New South Wales estate, ensuring building services, preventive maintenance and statutory compliance are executed to luxury retail standards.
• Develop and manage relationships with external vendors and service providers, negotiating contracts, SLAs and performance KPIs to optimise quality and cost.
• Oversee security, fire safety, emergency preparedness and health & safety programmes, ensuring adherence to local regulations and internal policies.
• Plan and control facilities budgets (OPEX and CAPEX), approve expenditures, and deliver cost efficiencies while protecting brand presentation and operational continuity.
• Coordinate refurbishment, fitout and relocation projects from scope definition through handover, partnering with internal stakeholders and external contractors.
• Implement sustainability and energy-efficiency initiatives for the estate and monitor environmental performance.
• Provide concierge-style support for events, executive moves and store activations, ensuring seamless logistics and impeccable standards.
• Establish reporting cadence and continuous-improvement programmes, using data to drive preventive maintenance and reduce downtime.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Business Administration or a related discipline, or equivalent practical experience.
• Relevant professional certifications preferred (e.g., FM Institute accreditation, NEBOSH or equivalent health & safety qualification).
• Demonstrable experience managing multi-site facilities within retail, luxury goods, hospitality or a similar customer-facing environment.
• Proven ability to manage budgets, vendor contracts and capital projects with clear financial accountability.
• Current right to work in Australia and valid local certifications for health & safety where required.

Skills

Experience

Typically 5+ years of progressive facilities or operations experience, including direct responsibility for multi-site estate operations, vendor oversight and capital projects; prior exposure to retail or luxury environments is highly desirable.

Education

Bachelor’s degree in Facilities Management, Engineering, Business Administration or related field, or equivalent professional experience; health & safety certification (e.g., NEBOSH) preferred.

Culture

Chanel cultivates a culture of meticulous craftsmanship, discretion and creative excellence. The workplace balances high operational standards with a commitment to heritage and luxury service, valuing cross-disciplinary collaboration and attention to detail.