Operations Assistant

Overview

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, leather goods, fragrance and beauty. Operates a global network of boutiques and vertical teams that combine artisanal craftsmanship with commercial precision. As an employer, Chanel emphasizes brand heritage, meticulous standards and a culture of creative excellence within a structured, international retail environment.

Role & Responsibilities

• Support day-to-day retail operations for the Vancouver store including inventory control, stock replenishment and stockroom organisation.
• Process and track shipments, returns and inter-store transfers; liaise with logistics partners and central distribution as required.
• Maintain accurate inventory records and perform regular cycle counts; investigate and resolve discrepancies.
• Prepare operational reports and KPI dashboards for management using sales and inventory data.
• Coordinate with sales floor, visual merchandising and store management to ensure product availability and readiness for client demand and events.
• Ensure compliance with company policies and retail procedures, including loss prevention and quality standards.
• Contribute to process improvement initiatives to increase operational efficiency during peak periods and product launches.

Qualifications

• Post‑secondary diploma or bachelor’s degree in Business Administration, Supply Chain, Logistics or related field preferred.
• 1–3 years of experience in retail operations, inventory control, logistics or supply chain — experience in luxury retail is an advantage.
• Strong numerical aptitude and attention to detail; proven ability to manage multiple operational tasks under tight timelines.
• Excellent communication skills and the ability to collaborate across store, regional and central teams.
• High level of discretion and professionalism appropriate to a luxury brand environment.

Skills

Experience

Typically requires 1–3 years of practical experience in retail operations, inventory management or logistics. Prior exposure to luxury fashion retail or high-value merchandise operations is desirable.

Education

Post-secondary diploma or bachelor’s degree in Business, Supply Chain, Logistics or a related discipline preferred.

Culture

Chanel fosters a workplace defined by craftsmanship, discretion and refined service standards. The environment balances creative legacy with rigorous operational discipline, offering colleagues exposure to high-calibre retail practices and international brand standards.