Manager, Education

Overview

Chanel is an iconic, independently owned global luxury house renowned for haute couture, ready-to-wear, leather goods and beauty. As an employer, the brand is distinguished by exacting standards of craftsmanship, discretion and elevated client service, offering employees exposure to a highly curated retail environment and rigorous professional development.

Role & Responsibilities

• Design, implement and maintain a comprehensive in-store education curriculum covering product knowledge, service standards, clienteling and sales techniques.
• Deliver interactive classroom and on-floor training sessions, product masterclasses and role-play coaching for client advisors and store teams.
• Onboard new hires and certify proficiency through assessments and observed competencies; maintain training records and progress reports.
• Coach store leadership and sales staff to translate learning into measurable sales performance and service KPIs.
• Partner with regional and corporate Learning & Development to align local programming with global brand initiatives and product launches.
• Develop training materials and visual aids (presentations, playbooks, e-learning assets) that reflect Chanel’s brand voice and luxury standards.
• Analyze training effectiveness through performance metrics, feedback and mystery-shopping results; propose continuous improvement actions.
• Manage the calendar of educational events and coordinate logistics for internal guest speakers, brand ambassadors and vendor-led sessions.

Qualifications

• Proven ability to deliver adult learning and coaching in a retail environment, with a polished presentation style and strong facilitation skills.
• Demonstrable leadership and interpersonal skills; capacity to inspire, influence and develop high-performing sales teams.
• Deep understanding of luxury retail service standards, clienteling best practices and product storytelling.
• Strong organizational skills with experience managing multiple programs and producing training collateral.
• Capacity to work flexible hours, including retail peak times and weekend training sessions.

Skills

Experience

Typically requires 5+ years of retail experience in the luxury sector, including at least 2 years in a training, education or coaching capacity supporting boutique teams and store leadership.

Education

Bachelor’s degree preferred (education, business, hospitality or related); equivalent professional experience in retail training accepted.

Culture

Chanel’s workplace culture emphasizes refinement, attention to detail and respect for heritage craftsmanship. Employees operate in a discreet, high-performance environment where mentorship, continuous learning and impeccable client service are central to daily life.