Manager, Creative Operations

Overview

Chanel is an independent, family-owned global leader in luxury fashion, beauty and accessories, renowned for its craftsmanship, creative direction and heritage. The brand maintains an international footprint with flagship boutiques, fashion shows and creative studios; its corporate culture balances meticulous attention to product and image with high standards of professionalism expected in the luxury sector.

Role & Responsibilities

• Lead day-to-day operations of the creative team and studio, ensuring timely delivery of campaigns, lookbooks, shoots and product imagery.
• Manage project pipelines, production schedules and resource allocation across in-house teams and external agencies.
• Own budget planning and cost control for creative production, forecasting spend and reporting against financial targets.
• Coordinate cross-functional stakeholders including Marketing, Merchandising, Retail and Legal to align creative output with commercial and brand requirements.
• Develop and implement operational processes, asset-management practices and quality-control standards to increase efficiency and consistency.
• Select, negotiate and manage relationships with external vendors, production houses and creative agencies.
• Establish KPIs and produce regular performance and status reports for senior management.
• Mentor and line-manage junior operations staff, fostering professional development and operational excellence.

Qualifications

• Proven management experience (typically 5+ years) in creative operations, production or studio management within fashion, luxury goods, or premium lifestyle brands.
• Demonstrable experience overseeing production budgets, vendor negotiations and multi-stakeholder project delivery.
• Track record managing complex creative schedules and delivering high-quality creative assets on time and to brief.
• Excellent verbal and written communication skills with the ability to influence senior stakeholders and external partners.
• Strong organisational skills with meticulous attention to detail and process orientation.

Skills

Experience

Typically 5+ years of progressive responsibility in creative operations, production or studio management. Prior experience within the luxury fashion or premium lifestyle sector is strongly preferred, including managing external agencies and multi-million dollar production budgets.

Education

Bachelor's degree in Communications, Arts Management, Business, Marketing or a related discipline preferred.

Culture

Chanel fosters a creative, detail-oriented environment where heritage and innovation coexist. Teams operate in a fast-paced, collaborative setting that demands high standards of taste, discretion and professional rigour while supporting individual development within an internationally minded organisation.