Makeup Specialist

Overview

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, accessories, fragrance and luxury beauty. As an employer, Chanel emphasizes craftsmanship, creative excellence and rigorous client service standards; its beauty division operates with the same exacting attention to detail and brand heritage that define the House.

Role & Responsibilities

• Deliver personalised, luxury makeup consultations and demonstrations at the Chanel counter or boutique, tailoring application to individual client needs and occasions.
• Achieve and exceed retail sales targets through expert product recommendation, upselling and sustained client relationships (clienteling).
• Maintain immaculate presentation of the makeup counter, tools and samples in line with Chanel visual and hygiene standards.
• Provide expert colour analysis and skincare advice that integrates Chanel make-up and skincare ranges.
• Manage product stock on the counter, assist with merchandising and ensure timely replenishment and inventory accuracy.
• Support promotional events, private appointments and in-store masterclasses; collaborate with store management and regional teams for product launches.
• Record client preferences and purchase history in the CRM or POS system and follow up to build long-term loyalty.

Qualifications

• Professional qualification or diploma in cosmetology, makeup artistry or equivalent vocational certification preferred.
• Demonstrable ability to deliver high-quality makeup application for retail clients.
• Polished professional appearance and strong interpersonal skills appropriate to a luxury environment.
• Availability to work retail hours, including evenings, weekends and public holidays as required.
• Right to work in Malaysia and ability to comply with local employment requirements.

Skills

Experience

Minimum of 2 years' professional experience in a luxury cosmetics counter, boutique or as a freelance/agency makeup artist; experience with prestige beauty brands is highly desirable.

Education

High school diploma or equivalent; vocational diploma/certificate in cosmetology or professional makeup artistry preferred.

Culture

Chanel's beauty teams operate within a culture of refined craftsmanship, elevated client service and continuous skills development. The workplace values discretion, attention to detail and a dedication to preserving the House's heritage while delivering contemporary, personalized client experiences.