Makeup & Skincare Consultant

Overview

Chanel is an independent, family-owned maison renowned for its heritage in couture, fragrance and beauty. As an employer, Chanel emphasizes craftsmanship, timeless design and exacting standards of client service, combining artisanal savoir‑faire with global luxury retail operations.

Role & Responsibilities

• Deliver personalised skincare and makeup consultations and application services aligned with Chanel’s product standards and brand image.
• Build and nurture long‑term client relationships through proactive clienteling, CRM updates and aftercare recommendations to drive repeat business and client loyalty.
• Achieve and exceed individual and store sales targets while maximising sell‑through of key product launches and seasonal promotions.
• Maintain exemplary visual merchandising, product presentation and boutique cleanliness to ensure a luxury in‑store experience.
• Operate point‑of‑sale systems, manage stock movements and assist with inventory control and merchandising replenishment.
• Stay continuously informed about Chanel product ranges, ingredients, trends and competitor activity; participate in product training sessions and brand initiatives.
• Ensure compliance with brand guidelines, regulatory hygiene standards and loss‑prevention procedures.

Qualifications

• Proven experience in cosmetics retail, beauty consultancy or as a professional makeup artist — ideally within a luxury brand environment.
• Excellent interpersonal and communication skills with the ability to adapt tone and approach to high‑net‑worth clientele.
• Strong commercial acumen with a demonstrable track record of meeting sales targets.
• Professional presentation and commitment to the standards of a luxury retail environment.
• Availability to work retail hours, including weekends and public holidays, as required by boutique operations.

Skills

Experience

Typically 1–3 years of direct experience in cosmetics retail or as a professional makeup artist; experience within a luxury or prestige brand is preferred.

Education

High school diploma or equivalent; vocational training or certificate in beauty, cosmetology or makeup artistry is advantageous.

Culture

Chanel fosters a culture of refinement, discretion and excellence, where product knowledge and client care are paramount. The workplace values professional development through brand training and the preservation of artisanal standards across retail operations.