Luxury Sales Associate

Overview

Chanel is an independent French maison renowned for its haute couture, ready-to-wear, leather goods, accessories and fragrance & beauty lines. Globally recognised for timeless design, exceptional craftsmanship and a discreet, service-driven retail model, Chanel operates a network of flagship stores and boutiques and invests in intensive on-the-job training and client development for its retail teams.

Role & Responsibilities

• Deliver exceptional, personalised service to Chanel clientele, cultivating long-term relationships and ensuring a signature luxury experience.
• Achieve and exceed individual and boutique sales targets through proactive clienteling, follow-up and appointment management.
• Demonstrate authoritative product knowledge across ready-to-wear, leather goods, accessories and beauty; present merchandise with attention to storytelling and heritage.
• Maintain boutique standards for visual merchandising, presentation and housekeeping in accordance with brand guidelines.
• Process sales transactions, manage returns/exchanges and maintain accurate client and inventory records using store systems.
• Support stock management including receiving, replenishment, back-stock organisation and loss-prevention procedures.
• Participate in training, internal events and local marketing initiatives to grow the client base and enhance store performance.

Qualifications

• Exceptional interpersonal skills with a client-first attitude and polished presentation.
• Proven ability to close sales and develop repeat business through proactive clienteling.
• Strong organisational skills and attention to detail in merchandising and stock control.
• Ability to work flexible retail hours, including evenings and weekends, and to perform under sales-driven targets.
• Discretion and professionalism when handling high-value clients and confidential information.

Skills

Experience

Typically 2+ years of retail experience in luxury fashion or premium brands with demonstrable sales achievements and client development experience.

Education

High school diploma or equivalent; further education in fashion, retail management or related fields preferred.

Culture

Chanel cultivates a culture of excellence rooted in craftsmanship, discretion and rigorous attention to detail. The retail environment prioritises client relationships, professional development and pride in brand heritage, while expecting high standards of service and presentation from every team member.